Customer Experience Manager

Jefferson Theododore Lawn Care; Birmingham (AL); On-site; USD 34,000 - 52,000; Full time

Job summary

Jefferson Theododore Lawn Care in Birmingham, AL is seeking a Customer Service Manager to lead a client-focused service team. You will manage high volumes of calls, identify customer needs, and build lasting relationships while ensuring accurate information is provided using appropriate tools.

The role targets meet or exceed service and call-handling quotas, handle complaints promptly, keep thorough records, and follow company procedures to deliver outstanding customer experiences.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Skills

Customer support

Active listening

CRM systems

Communication skills

Problem solving

Relationship building

Quota attainment

Job description

Jefferson Theododore Lawn Care in Birmingham, AL is seeking a Customer Service Manager to lead a client-focused service team. You will manage high volumes of calls, identify customer needs, and build lasting relationships while ensuring accurate information is provided using appropriate tools.

The role targets meet or exceed service and call-handling quotas, handle complaints promptly, keep thorough records, and follow company procedures to deliver outstanding customer experiences.