Customer Support Service

Quality Staffing; United States; Remote; USD 73,000 - 76,000; Full time

Job summary

Quality Staffing in Dalton is hiring a Customer Support Service professional for a full-time, on-site role. The position supports clients and job seekers, resolves inquiries, coordinates placements, and ensures a positive experience throughout the staffing process.

Salary ranges from $72,500 to $75,800 USD per year and offers a stable, on-site opportunity to grow within a staffing and recruiting environment.

Qualifications

• High school diploma or equivalent is required.
• Entry-level experience in customer service, staffing, or related field is preferred.
• Strong verbal and written communication skills and active listening.
• Organization and time-management abilities in a fast-paced environment.
• Willingness to learn staffing and recruiting processes and collaborate with teams.

Responsibilities

• Respond promptly to inquiries from clients and candidates via phone, email, and in person.
• Provide accurate information about job openings, staffing processes, and services.
• Maintain organized records of interactions and placement activities.
• Coordinate with recruiters and account managers to support workflows.
• Resolve routine issues and escalate complex concerns as needed.
• Follow up with clients and candidates to ensure satisfaction with services.
• Assist with onboarding paperwork and documentation for new placements.
• Support scheduling of interviews, orientations, and meetings.
• Identify opportunities to improve customer experience and internal communication.
• Uphold confidentiality and handle sensitive candidate information responsibly.
• Meet daily and weekly service targets while maintaining quality standards.
• Collaborate with the team to achieve staffing and recruiting goals.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Time management

Team collaboration

On-site in Dalton

Education

High school diploma

Job description

Description

Quality Staffing is hiring a Customer Support Service professional to join our team in Dalton. This is a full-time, on-site role within the Staffing and Recruiting industry, ideal for an entry-level candidate who is eager to build a career in customer service while supporting clients and job seekers alike.

As a Customer Support Service representative, you will serve as the first point of contact for clients and candidates, helping to resolve inquiries, coordinate placements, and ensure a positive experience at every stage of the staffing process. You will work closely with recruiters, account managers, and internal teams to keep communication clear, accurate, and timely.

With a yearly salary range of $72,500 - $75,800 USD, this position offers a stable, full-time opportunity to grow within a supportive staffing and recruiting environment. The role is based on-site in Dalton, providing direct collaboration with colleagues and hands‑on exposure to the day‑to‑day operations of the business.

Responsibilities

• Respond promptly to customer and candidate inquiries via phone, email, and in person
• Provide accurate information about job openings, staffing processes, and company services
• Maintain detailed and organized records of customer interactions and placement activities
• Coordinate with recruiters and account managers to support hiring and placement workflows
• Resolve routine issues and escalating complex concerns to the appropriate team members
• Follow up with clients and candidates to ensure satisfaction with services received
• Assist with onboarding paperwork and documentation for new placements
• Support scheduling of interviews, orientations, and client meetings
• Identify opportunities to improve customer experience and internal communication
• Uphold confidentiality and handle sensitive candidate information responsibly
• Meet daily and weekly service targets while maintaining quality standards
• Collaborate with the team to achieve overall staffing and recruiting goals

Requirements

• High school diploma or equivalent
• Entry-level experience in customer service, staffing, or a related field
• Strong verbal and written communication skills
• Active listening and problem‑solving abilities
• Ability to organize tasks and manage time effectively in a fast-paced environment
• Comfortable working on‑site in Dalton with a full‑time schedule
• Basic proficiency with computers, email, and office software
• Positive attitude and willingness to learn staffing and recruiting processes
• Ability to work collaboratively with recruiters, account managers, and office staff
• Preferred: previous experience in a staffing, recruiting, or call center environment
• Preferred: familiarity with applicant tracking systems or customer relationship management tools
• Preferred: additional certification or training in customer service or administration