Customer Service & Scheduling Specialist

Culligantriangle; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in-home products

Eligibility for annual recognition and training meetings/events

Job summary

Culligantriangle is seeking an experienced Customer Service Representative to work directly with customers in the United States. The role involves problem-solving, order processing, and proactive relationship management. Ideal candidates should be detail-oriented, organized, and possess strong communication skills. Familiarity with Word, Excel, and Outlook is required. Join us to help deliver exceptional customer service and support operations in a dynamic team environment.

Qualifications

• Admin assistant experience is required.
• Word, Excel, and Outlook experience is required.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for purposes of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Detail-oriented

Organized

Strong interpersonal skills

Strong communication skills

Tools

Word

Excel

Outlook

Job description

Culligantriangle is seeking an experienced Customer Service Representative to work directly with customers in the United States. The role involves problem-solving, order processing, and proactive relationship management. Ideal candidates should be detail-oriented, organized, and possess strong communication skills. Familiarity with Word, Excel, and Outlook is required. Join us to help deliver exceptional customer service and support operations in a dynamic team environment.