Customer Support & Samples Specialist

Clopay Corporation; Troy (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Clopay Corporation, headquartered in Mason, Ohio, seeks a Customer Support Representative in our Troy, Ohio location. The role supports inbound and outbound calls, handles order entry and invoicing, and ensures customer satisfaction through timely responses and accurate data entry.

The ideal candidate has a high school diploma and 18 months of related experience, plus strong Microsoft Office skills. Work hours are 8:00 AM to 5:00 PM, Monday through Friday, on-site at the Troy facility.

Qualifications

• High school diploma or equivalent with 18 months of related experience and/or training, or an equivalent combination of education and experience.
• Prior customer service experience, clerical or office experience, and Microsoft Office experience.

Responsibilities

• Answers inbound and places outbound calls in a call center environment to increase business, customer satisfaction, and retention.
• Prepares samples to send to customers.
• Performs all order entry and invoicing functions under established automation system controls and processes.
• Position is logged into the ACD system at all times to ensure a 94% call answer rate.
• Secure customer payments and order changes.
• Monitor the timeliness of all orders and open job reports.
• Follow-up on complaints which may require replacements or service or other adjustments to ensure customer satisfaction.
• Monitor cycle times and VOC scores to meet goals.
• Weekly follow-up with accounts on completed jobs and upcoming installations.

Skills

Customer service

Call center

Order entry

Microsoft Office

Education

High school diploma

Tools

MS Office

Job description

Clopay Corporation, headquartered in Mason, Ohio, seeks a Customer Support Representative in our Troy, Ohio location. The role supports inbound and outbound calls, handles order entry and invoicing, and ensures customer satisfaction through timely responses and accurate data entry.

The ideal candidate has a high school diploma and 18 months of related experience, plus strong Microsoft Office skills. Work hours are 8:00 AM to 5:00 PM, Monday through Friday, on-site at the Troy facility.