Part-Time Consumer Services Specialist | Customer Care

Clopay Corporation; Troy (OH); On-site; USD 17,000 - 26,000; Part time

Job summary

Clopay Corporation, North America’s leading garage door manufacturer, invites you to join our Troy, Ohio team as a Consumer Services Representative. You will handle customer inquiries, warranty issues, and service coordination, communicating with customers across channels in a fast-paced environment.

Working within the Istore and following established policies, you will generate responses, process registrations, and maintain accurate documentation while delivering courteous, timely support.

Qualifications

Responsibilities

• Edit, analyze, and respond to customer inquiries, including pre-purchase questions, product comparisons, and warranty issues.
• Generates and mails programmed consumer response letters, processes warranty registration cards, rebate processing, live chat, and web-page e‑mail responses.
• Follow up complaints, which may require replacements, factory servicing, or other adjustments to ensure customers’ satisfaction within established policies.
• Investigate and expedite product (service) warranty claims and complaints following marketing policies.
• Maintain references and files incidental to the process.
• Keep the company informed on warranty and marketing policies, along with trends in product defects, parts shortages, damages, and other related issues.
• Position is logged into the ACD system at all times to ensure a 94% call answer rate.

Job description

Clopay Corporation, North America’s leading garage door manufacturer, invites you to join our Troy, Ohio team as a Consumer Services Representative. You will handle customer inquiries, warranty issues, and service coordination, communicating with customers across channels in a fast-paced environment.

Working within the Istore and following established policies, you will generate responses, process registrations, and maintain accurate documentation while delivering courteous, timely support.