Customer Support / Sales Representative

AppleOne Employment Services; Beckley (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

AppleOne Employment Services in Beckley, WV seeks a Customer Support / Sales Representative to handle inbound customer interactions, promote satellite internet services, explain plans, and close sales while delivering an outstanding customer experience.

You will assist with service needs, recommend equipment, and build rapport with customers over the phone and online. A high school diploma is required; weekend availability and reliable transportation are expected due to rural location.

Qualifications

• High school diploma or equivalent required.
• Experience in sales or customer service preferred but not required.
• Ability to simplify and explain technical information to everyday customers.

Responsibilities

• Provide customer service through inbound interactions while promoting satellite internet services.
• Assist customers with service needs, explain product features, and recommend plans and equipment.
• Close sales while delivering an excellent customer experience.

Skills

Communication skills

Active listening

Explain technical information

Goal oriented

Computer proficiency

Flexibility

Weekend availability

Reliable transportation

Education

High school diploma

Tools

CRM software

Telephone systems

Job description

As a Customer Support / Sales Representative, you will provide customer service through inbound interactions while promoting satellite internet services. You will assist customers with service needs, explain product features, recommend plans and equipment, and close sales while providing an excellent customer experience.

Requirements

• Previous sales, customer service, or telecommunications experience preferred but not required
• Strong communication and active listening skills
• Ability to simplify and explain technical information to everyday customers
• Goal-driven mindset with a passion for helping customers
• Comfortable using computers, multiple systems, and communication tools
• Flexibility to work various shifts based on program needs
• High school diploma or equivalent required
• Must be available to work both weekend days
• Reliable transportation required due to the rural location and lack of public transportation

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.