Customer Support & Sales Executive – Web Hosting & Domain Registration

HosterPK PVT LTD; United States; À distance; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonuses and incentives

Training and career development

Friendly and collaborative environment

Career growth opportunities

Exposure to modern hosting infra

Résumé du poste

HosterPK (PVT) Ltd. is hiring a Customer Support & Sales Executive for remote work in the Web Hosting and Domain Registration space. You will assist customers with hosting and domain inquiries and recommend suitable solutions to support business growth.

You will handle live chat, email, tickets, and phone, guide plan selection, manage domains, DNS, SSL, and email hosting, and troubleshoot basic issues. The role values clear communication and problem solving and offers incentives and professional

Qualifications

• Excellent written and spoken English.
• Strong communication and customer service skills.
• Basic understanding of web hosting, domain registration, DNS, SSL, and WordPress hosting.
• Ability to work independently and handle multiple chats or tickets.
• Good troubleshooting and problem-solving abilities.

Responsabilités

• Respond to customer inquiries via live chat, email, tickets, and phone.
• Assist with web hosting, domain registration, DNS, SSL, email hosting, and related services.
• Guide customers in selecting suitable hosting plans.
• Register, transfer, renew, and manage domains.
• Troubleshoot basic hosting and site issues and escalate complex problems.
• Maintain accurate records of customer interactions.
• Follow up with prospects and convert leads into sales.
• Deliver professional, friendly, and timely support.
• Stay updated with hosting technologies and company products.

Connaissances

English proficiency

Communication skills

Customer service

Problem solving

Independent work

Outils

WHMCS

cPanel & WHM

Description du poste

Customer Support & Sales Executive – Web Hosting & Domain Registration

July 24, 2026

2 Min Read

Company: HosterPK (PVT) Ltd.

Job Category: Web Hosting | Domain Registration | Customer Support | Sales

Job Type: Full Time

Job Location: Remote

About HosterPK

https://www.HosterPK.com/ is one of Pakistan’s leading web hosting and domain registration providers, serving thousands of businesses, startups, developers, and individuals. We are expanding our team and are looking for motivated professionals who are passionate about technology, customer service, and helping businesses establish their online presence.

If you have excellent communication skills and an interest in web hosting, domains, websites, and cloud technologies, we’d love to hear from you.

Position Overview

As a Customer Support & Sales Executive, you will assist customers with web hosting and domain-related inquiries while recommending suitable hosting solutions based on their business requirements. You will play an important role in ensuring customer satisfaction and contributing to business growth.

Key Responsibilities

• Respond to customer inquiries via live chat, email, ticket system, and phone.
• Assist customers with web hosting, domain registration, DNS, SSL certificates, email hosting, and related services.
• Guide customers in selecting the most suitable hosting plans.
• Register, transfer, renew, and manage domain names.
• Troubleshoot basic hosting and website-related issues.
• Escalate complex technical issues to the system administration team.
• Maintain accurate records of customer interactions.
• Follow up with prospective customers and convert leads into sales.
• Deliver professional, friendly, and timely customer support.
• Stay updated with the latest hosting technologies and company products.

Requirements

• Excellent written and spoken English.
• Strong communication and customer service skills.
• Basic understanding of:
• Web Hosting (Shared, VPS, Dedicated, Cloud)
• Domain Registration
• DNS Management
• SSL Certificates
• cPanel & WHM
• Email Hosting
• WordPress Hosting
• Basic knowledge of websites and web technologies.
• Ability to work independently and manage multiple customer conversations.
• Strong problem-solving and troubleshooting skills.

Preferred Qualifications

• Previous experience in web hosting or customer support.
• Familiarity with WHMCS.
• Experience with Linux hosting environments.
• Basic knowledge of HTML, PHP, WordPress, or website management.
• Sales or technical support experience is a plus.

What We Offer

• Competitive salary package.
• Performance-based incentives and bonuses.
• Professional training and career development.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.
• Exposure to modern hosting infrastructure and technologies.

Working Hours

• Full-Time Position
• Rotational shifts may apply.
• Weekend availability may be required depending on shift schedules.