Inside Sales & Customer Retention Specialist

PRIORITY WASTE RESOURCES LLC; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

PRIORITY WASTE RESOURCES LLC in Indianapolis seeks an Inside Account Representative to drive revenue and customer retention by handling inbound inquiries, following up on leads, and executing outbound campaigns. You will manage high‑volume phone work, lead management, and cross‑department coordination to sign up residential customers for curbside, roll‑off, and FEL services while assisting non‑sales needs.

Ideal candidates hold a Bachelor’s degree in PR/marketing/sales or related field and 1–2+

Qualifications

• Bachelor’s degree in public relations, marketing, sales, management, or related field.
• 1–2+ years of sales experience preferred.
• Ability to attend evening meetings.
• Understanding of the municipal decision-making process.
• Strong interpersonal skills.
• Prior waste experience is a plus, but not required.
• Prior experience in municipal government or relations is preferred.

Responsibilities

• Handle inbound calls and manage Inside Sales/Broker Queue & overflow from other departments.
• Receive and work SEO & Google leads submitted by clients and stored in Teams lead pages.
• Follow up on leads with calls, voicemails, and emails at least three times.
• Execute sales strategy and scripting with enthusiasm and effort.
• Assist non‑sales customers by transferring to departments or handling them directly.
• Sign up residential customers for curbside, roll‑off, or FEL service.

Skills

Strong interpersonal skills

Evening meetings ability

Municipal decision-making knowledge

Education

Bachelor’s degree in PR/Marketing/Sales/Management or related field

Job description

PRIORITY WASTE RESOURCES LLC in Indianapolis seeks an Inside Account Representative to drive revenue and customer retention by handling inbound inquiries, following up on leads, and executing outbound campaigns. You will manage high‑volume phone work, lead management, and cross‑department coordination to sign up residential customers for curbside, roll‑off, and FEL services while assisting non‑sales needs.

Ideal candidates hold a Bachelor’s degree in PR/marketing/sales or related field and 1–2+