Customer Support & Sales Analytics Specialist

Socket.dev; Cedarburg (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision insurance

HSA

Life and AD&D insurance

Short- and long-term disability

401(k) with company match

Paid vacation and holidays

Education assistance

Gainsharing

Job summary

ATACO Steel Products Corp. seeks a Customer Support Specialist to join a fast-paced manufacturing environment. You will manage customer data in ERP/CRM, review orders, validate pricing, and provide reporting to support business decisions.

You will collaborate with Sales, Estimating, and Production, analyzing data trends and ensuring accuracy across customer, order, and sales records while supporting NPI activities.

Qualifications

• Bachelor's degree preferred in business, finance, data analytics or related field.
• 2-5 years in customer support, sales operations, or related role.
• Strong analytical and problem-solving skills.
• Strong Excel skills with formulas, pivots, large data sets.
• Experience with ERP/CRM systems is a plus.
• Excellent written and verbal communication; cross-functional collaboration.
• Manufacturing experience is a plus.

Responsibilities

• Enter, maintain, and analyze customer, sales, and order information in ERP/CRM.
• Review POs for accuracy and completeness.
• Validate pricing, terms, revisions, and margins.
• Identify and resolve discrepancies in customer, order, and sales data.
• Maintain accurate customer accounts and data.
• Analyze sales activity, customer trends, margins, and performance data.
• Prepare recurring sales and customer reports.
• Use Excel and reporting tools to organize and present information.
• Support New Product Introduction (NPI) with cross-department collaboration.
• Maintain organized customer and sales records.
• Provide additional customer and sales support as needed.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Written communication

Verbal communication

Education

Bachelor's degree in Business, Finance, Data Analytics, or related field

Tools

Excel

Power BI

Tableau

ERP systems

CRM systems

Job description

ATACO Steel Products Corp. seeks a Customer Support Specialist to join a fast-paced manufacturing environment. You will manage customer data in ERP/CRM, review orders, validate pricing, and provide reporting to support business decisions.

You will collaborate with Sales, Estimating, and Production, analyzing data trends and ensuring accuracy across customer, order, and sales records while supporting NPI activities.