Customer Support Specialist

Socket.dev; Cedarburg (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision insurance

HSA

Life and AD&D insurance

Short- and long-term disability

401(k) with company match

Paid vacation and holidays

Education assistance

Gainsharing

Job summary

ATACO Steel Products Corp. seeks a Customer Support Specialist to join a fast-paced manufacturing environment. You will manage customer data in ERP/CRM, review orders, validate pricing, and provide reporting to support business decisions.

You will collaborate with Sales, Estimating, and Production, analyzing data trends and ensuring accuracy across customer, order, and sales records while supporting NPI activities.

Qualifications

• Bachelor's degree preferred in business, finance, data analytics or related field.
• 2-5 years in customer support, sales operations, or related role.
• Strong analytical and problem-solving skills.
• Strong Excel skills with formulas, pivots, large data sets.
• Experience with ERP/CRM systems is a plus.
• Excellent written and verbal communication; cross-functional collaboration.
• Manufacturing experience is a plus.

Responsibilities

• Enter, maintain, and analyze customer, sales, and order information in ERP/CRM.
• Review POs for accuracy and completeness.
• Validate pricing, terms, revisions, and margins.
• Identify and resolve discrepancies in customer, order, and sales data.
• Maintain accurate customer accounts and data.
• Analyze sales activity, customer trends, margins, and performance data.
• Prepare recurring sales and customer reports.
• Use Excel and reporting tools to organize and present information.
• Support New Product Introduction (NPI) with cross-department collaboration.
• Maintain organized customer and sales records.
• Provide additional customer and sales support as needed.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Written communication

Verbal communication

Education

Bachelor's degree in Business, Finance, Data Analytics, or related field

Tools

Excel

Power BI

Tableau

ERP systems

CRM systems

Job description

Customer Support Specialist

Schedule: Monday-Thursday, 9-hour days; half-day Fridays
Classification: Non-Exempt
Reports To: Inside Sales Manager

ATACO Steel Products Corp. is seeking a detail-orientedCustomer Support Specialist to support our customers and internal sales team in a fast-paced manufacturing environment.

This role combines customer support, sales operations, data management, and analysis. The Customer Support Specialist helps ensure customer, order, pricing, and sales information is accurate while providing reporting and insights that support business decisions.

The ideal candidate enjoys working with both people and data, has strong attention to detail, and is comfortable partnering with Sales, Estimating, Production, and other departments to keep customer requirements accurate and moving through the organization.

What You'll Do

• Enter, maintain, and analyze customer, sales, and order information within ERP and CRM systems.
• Review customer purchase orders for accuracy and completeness.
• Validate pricing, terms, revisions, and margins against customer purchase orders.
• Identify and resolve discrepancies in customer, order, and sales information.
• Maintain accurate and current customer account information.
• Analyze sales activity, customer trends, margins, and performance data.
• Compile data and prepare recurring sales and customer reports.
• Use Excel and other reporting tools to organize, analyze, and present information.
• Identify trends, inconsistencies, and areas requiring additional review.
• Assist with data cleanup, system updates, and continuous improvement of data accuracy.
• Work closely with Sales, Estimating, and Production to support the New Product Introduction (NPI) process.
• Maintain organized customer and sales records.
• Provide additional customer and sales support as business needs arise.

What We're Looking For

• Bachelor's degree in Business, Finance, Data Analytics, or a related field preferred.
• 2-5 years of experience in customer support, sales operations, sales analysis, business analysis, or a related role.
• Strong analytical and problem-solving skills.
• Strong Excel skills, including formulas, pivot tables, and working with larger data sets.
• Experience with Power BI, Tableau, or similar business intelligence tools is a plus.
• Experience working with ERP and/or CRM systems.
• Strong attention to detail and commitment to data accuracy.
• Ability to identify discrepancies and independently investigate issues.
• Strong written and verbal communication skills.
• Ability to work effectively across multiple departments.
• Previous manufacturing experience is a plus.

Work Environment & Physical Requirements

This position is primarily performed in an office setting within a manufacturing environment. The employee will regularly work at a computer and interact with both office and production employees. Occasional time on the manufacturing floor may be required.

The position requires prolonged sitting and computer use, frequent typing and data entry, occasional standing and walking, and the ability to occasionally lift or carry items weighing up to 10-15 pounds.

Why Join ATACO?

This is a great opportunity for someone who enjoys working with both people and data. You'll play an important role in supporting customer needs while partnering with Sales, Estimating, and Operations to improve data accuracy, analyze business trends, and help ensure customer requirements are successfully carried through the organization.

Benefits

ATACO offers a competitive benefits package that includes:

• Health, dental, and vision insurance
• HSA
• Life and AD&D insurance
• Short- and long-term disability
• 401(k) with company match
• Paid vacation and holidays
• Education assistance
• Gainsharing

About ATACO Steel Products Corp.

ATACO Steel Products Corp. is a manufacturing company specializing in metal stamping and fabrication. We are committed to quality, customer service, teamwork, and continuous improvement.

All employees are expected to support and uphold the Values, Mission, and Vision of the Company.

The responsibilities listed above represent the primary duties of the position and are not intended to be all-inclusive. Additional responsibilities may be assigned based on business needs.

ATACO Steel Products Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, Wisconsin, or local law.