Customer Support & Returns Specialist

UniFirst Corporation; Owensboro (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

UniFirst Corporation in Owensboro, Kentucky, is seeking a Customer Service Representative responsible for handling inbound and outbound customer inquiries through phone and e-mail. The role involves providing professional customer service, managing returns, and aiding problem resolution.

The ideal candidate will have an Associate’s degree or equivalent experience. Strong communication skills, data entry expertise, and flexibility in an evolving environment are essential. The position requires participation in safety activities and may involve overtime.

Qualifications

• One or more years related experience in customer service.
• Ability to understand and use computer programs.
• Proficient in verbal and written communication.

Responsibilities

• Handle inbound/outbound inquiries via phone and email.
• Process customer returns and troubleshoot issues.
• Participate in safety activities and be adaptable.

Skills

Excellent data entry skills

Communication skills

Detail-oriented

Self-motivated

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

AS400 System

Job description

UniFirst Corporation in Owensboro, Kentucky, is seeking a Customer Service Representative responsible for handling inbound and outbound customer inquiries through phone and e-mail. The role involves providing professional customer service, managing returns, and aiding problem resolution.

The ideal candidate will have an Associate’s degree or equivalent experience. Strong communication skills, data entry expertise, and flexibility in an evolving environment are essential. The position requires participation in safety activities and may involve overtime.