Customer Service & AR Support Specialist

UniFirst Corporation; Whippany (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a dedicated Customer Service Representative to serve as a liaison between customers and UniFirst, delivering outstanding service. You will assist with accounts, inquiries, and service coordination, while supporting the Sales Department and handling routine data tasks.

The role offers on-the-job training through our Service Certificate Program and opportunities to grow within a 5‑day work week with weekends off.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
• Time management and organizational skills with attention to detail.
• A collaborative, team‑player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc).
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: call on outstanding accounts, process credits and exchanges, and resolve account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Data entry

Attention to detail

Independent work

Adaptability

Mathematical aptitude

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

TEAMS

Job description

UniFirst Corporation is seeking a dedicated Customer Service Representative to serve as a liaison between customers and UniFirst, delivering outstanding service. You will assist with accounts, inquiries, and service coordination, while supporting the Sales Department and handling routine data tasks.

The role offers on-the-job training through our Service Certificate Program and opportunities to grow within a 5‑day work week with weekends off.