Customer Support Representative (Recent Grad needed)

Pride Global; South Jordan (UT); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Pride Global in South Jordan UT is seeking a Customer Support Representative to handle brokerage-related inquiries and assist clients with Cash Management products, online access, and app usage. The position begins with remote training and transitions to in-office and hybrid work after onboarding.

Ideal candidates have a college degree or contact center experience, strong communication, and the ability to multitask accurately in a fast-paced financial services environment.

Qualifications

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic, team-oriented financial services environment.
• Ability to learn new systems, processes, and financial products quickly.

Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Skills

Communication

Customer service

Multitasking

Attention to detail

Teamwork

Education

College degree

Contact center experience

Job description

Our client, a leading financial services firm, is looking to hire a Customer Support Representative in South Jordan UT

Pay Rate: $20/hr -$21.99/hr.

Contract: 6-12 months contract with possible extension

Work Schedule:

• 4-5 weeks of fully remote training
• 5 days per week in-office after training
• After 6 months, transition to a hybrid schedule of 3 days in-office and 2 days remote

Responsibilities:

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Requirements:

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic, team-oriented financial services environment.
• Ability to learn new systems, processes, and financial products quickly.