Customer Support Representative

Pride Global; Columbus (OH); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Pride Global in Columbus, OH is seeking a Customer Support Representative to respond to incoming calls about brokerage accounts, assist with Brokerage Cash Management products, and help clients navigate online account access and the mobile app.

The role starts with 4–5 weeks of fully remote training, then 5 days in-office weekly, and after six months a hybrid schedule of 3 days in-office and 2 days remote.

Qualifications

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic, team-oriented financial services environment.

Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

Bachelor's degree

Associate degree

Job description

Our client, a leading financial services firm, is looking to hire a Customer Support Representative in Columbus OH

Pay Rate: $19.17/hr.

Requirement: Recent Graduate needed(Bachelor OR Associate)

Work Schedule

• 4-5 weeks of fully remote training
• 5 days per week in-office after training
• After 6 months, transition to a hybrid schedule of 3 days in-office and 2 days remote

Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Requirements

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable working in a dynamic, team-oriented financial services environment.

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