Customer Support Representative-II

The Fountain Group; San Francisco (CA); Remote; USD 23,000 - 32,000; Full time

Job summary

The Fountain Group is seeking a Customer Support Representative in San Francisco, CA for a two-month assignment with potential for extension. The role emphasizes real-time support, incident resolution, and bilingual communication with clients and colleagues.

You will document interactions using Google Workspace, work with cross-functional teams, and gain familiarity with our product and processes. Ideal candidates hold a high school diploma, are bilingual, have 2+ years of CS experience in tech

Qualifications

• High school diploma or GED is required.
• Bilingual reading and writing (Spanish/English) is required.
• 2 years of experience in customer service role in technology, hospitality, or grocery and convenience is required.
• Google Workspace experience is required.
• Experience with Slack and Salesforce is preferred.

Responsibilities

• Provide real-time support and incident resolution for deliveries, client and customer issues in bilingual (Spanish/English) capacity.
• Collaborate across multiple teams to understand and document product, processes, systems and tools.
• Document interactions, incidents and resolutions using Google Workspace and other communication platforms.

Skills

Bilingual Spanish/English

Customer service experience

Technology industry experience

Education

High school diploma or GED

Tools

Google Workspace

Slack

Salesforce

Job description

We are a national staffing firm and are currently seeking a Customer Support Representative for a prominent client of ours. This position is located in San Francisco, CA 94133.

Job Description:

• Pay: $20/hr to Start!! (OT Available)
• 2-month assignment, strong possibility for extension based on performance and budget.
• 8 Hour Shift: 5 - 7 days a week (Remote)
• Position will mainly be responsible for providing real-time support and incident resolution for team members regarding deliveries, client and customer issues while properly communicating in a bilingual (Spanish) capacity with all applicable parties.
• Position will also form a deep understanding of company product, processes, systems, and tools in order to collaborate across multiple teams.
• Position will also document interactions, incidents and resolutions using Google suite services as well as other communication platforms.

Qualifications:

• High school diploma or GED is Required!!
• Bilingual reading and writing (Spanish/ English) is Required!!
• 2 years of experience in customer service role in technology, hospitality, or grocery and convenience is Required!!
• Google Workspace experience is Required!!
• Experience with Slack and Salesforce is Preferred!!