Infrastructure Engineer

Kelly Services; Waterloo (IA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings plan

Job summary

Kelly Services is seeking an Infrastructure Engineer to deliver onsite IT support across two Iowa locations, including manufacturing and office environments.

The role covers imaging, ticket resolution, and asset management while coordinating with users and teams. A valid driver’s license and willingness to travel between sites are required.

Qualifications

• Experience with Windows, networking, and security concepts.
• Strong customer service and problem-solving skills.
• Proficiency with Microsoft Office and common desktop apps.
• Valid driver's license and own vehicle.
• Ability to work in a shop-floor environment.

Responsibilities

• Provide onsite deskside IT support at two locations.
• Image computers and resolve ServiceNow tickets.
• Troubleshoot Windows, hardware, software, printers, and peripherals.
• Maintain asset records and order supplies as needed.
• Communicate with users, suppliers, and teams; escalate when needed.
• Travel between locations using a personal vehicle.

Skills

Customer service

Troubleshooting

Windows networking basics

Communication

Documentation

Organizational skills

Valid driver’s license

Education

IT-related degree or coursework

Tools

ServiceNow

Asset-management systems

PowerShell/VB/VBA/Python

Job description

Position Title: Infrastructure Engineer

Pay Rate: $30.00/hour (W2 through Kelly Services)

Schedule: 1st shift with a flexible start between 7:00 and 8:00 a.m.

Assignment Length: 12 Months

Visa Sponsorship: Not available now or in the near future

Position Summary

We are seeking an Infrastructure Engineer to provide onsite IT support across two locations. This role will troubleshoot computers, printers, Windows systems, ServiceNow tickets, assets, and basic network or security issues in both office and manufacturing environments.

Key Responsibilities

• Provide onsite deskside support across two locations.

• Image computers and resolve ServiceNow tickets.

• Troubleshoot Windows, hardware, software, printers, and peripherals.

• Replace printer toner and basic printer components.

• Update Asset Center records and manage IT assets.

• Follow knowledge-base articles and documented procedures.

• Maintain contact lists, process logs, incident reports, inventory, and service records.

• Order supplies, monitor inventory, and coordinate equipment maintenance.

• Communicate effectively with users, suppliers, and support teams.

• Escalate issues outside established procedures.

• Travel between locations using a personal vehicle.

Required Qualifications

• Knowledge of Windows, computing, and networking fundamentals.

• Customer-service and troubleshooting experience.

• Proficiency with Microsoft Office and standard desktop applications.

• Familiarity with computer security concepts.

• Strong communication, documentation, and organizational skills.

• Valid driver’s license and personal vehicle.

• Ability to work in a non-climate-controlled shop-floor environment.

• At least one year of IT experience preferred; recent graduates may be considered.

Preferred Qualifications

• Experience with ServiceNow or asset-management systems.

• Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools.

• Exposure to PowerShell, VB/VBA, Python, or other scripting and automation tools.

• IT-related degree or coursework.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.