Customer Support Representative - Globalkom d.o.o.

Infostud Group; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Work-from-home

Equipment provided

Diversity & inclusion

Growth opportunities

Performance reviews

Job summary

Globalkom in the United States is seeking a Customer Support Representative to ensure excellent service for luxury limousine clients. You will manage reservations, coordinate driver logistics, and resolve inquiries with professionalism.

The role offers work-from-home flexibility with company-provided equipment, in a diverse international team, and ongoing training for career growth and regular performance reviews.

Qualifications

• 2+ years of customer service experience
• Proficiency in English (C1/C2)
• Flexible to work weekends
• Excellent communication and organizational skills
• Technical aptitude with common software
• Work-from-home with provided equipment
• Diverse and inclusive team environment
• Growth opportunities with regular reviews

Responsibilities

• Process reservations accurately and confirm promptly
• Coordinate chauffeur and vehicle logistics
• Respond to inquiries professionally and resolve concerns
• Build and maintain strong client relationships

Skills

English (C1/C2)

Customer service experience

Communication skills

Organizational skills

Work-from-home capable

Tech savvy

Job description

Become a Customer Experience Expert - join us as a Customer Support Representative!

About Us:

Globalkom is an outsourcing company founded in 2013. Together with LimoLabs, our globally recognized brand, we help our clients in the luxury ground transportation industry fulfill their staffing needs with a personalized and attentive approach.

As a Customer Support Representative, you'll be the cornerstone of client satisfaction - From managing reservations to resolving inquiries with finesse.

Your responsibilities will include:

• Efficiently processing reservations: Accurately handle reservation requests, ensuring accuracy and timely confirmation.
• Coordinating logistics: Effectively manage chauffeur and vehicle dispatch, guaranteeing seamless travel experiences for clients.
• Providing exceptional customer service: Respond to inquiries promptly and professionally, resolving any concerns with a positive approach.
• Building client relationships: Cultivate strong relationships with clients, fostering trust and exceeding their expectations.

Requirements:

• Minimum of 2 years of experience in a customer service role.
• Proficiency in English (written and verbal) at a C1 or C2 level.
• Flexibility: Ability to work within a scheduled environment, including weekends.
• Excellent communication skills: Convey information clearly, concisely, and professionally.
• Strong organizational skills: Meticulous attention to detail and the ability to prioritize tasks effectively.
• Technical aptitude: Proficient in using computer software and applications relevant to the role.
• Work-from-home opportunity: Enjoy the comfort and flexibility of a home office.
• Company-provided equipment: We equip you with everything you need to succeed.
• Diverse and inclusive team: Be part of a vibrant international work environment.
• Opportunities for growth: We offer ongoing training and development programs to help you excel.
• Regular performance reviews: Receive feedback and be recognized for your contributions.

Our Mission:

• We're passionate about exceeding expectations by providing exceptional customer support for our diverse US limousine clients.

Our Values:

• Our collaborative team values open communication, celebrates individual contributions, and fosters continuous learning.