Customer Service Representative

Sight Sea Travel Company; Durango (CO); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible work environment

Growth opportunities

Travel perks

Positive team culture

Job summary

Sight Sea Travel Company is seeking a friendly, organized Customer Service Representative to join our team in Durango. You will be the first point of contact for clients, helping them plan, manage, and enjoy their travel experiences from start to finish.

Responsibilities include handling inquiries across phone, email, and social media; assisting with bookings; resolving issues; and maintaining accurate records. A passion for travel and strong communication are essential.

Qualifications

• Minimum experience in customer service; travel industry a plus.
• Strong verbal and written communication abilities.
• Excellent problem-solving and attention to detail.
• Well organized with ability to manage multiple tasks.
• Comfortable using computers, booking systems, and social media.
• Passion for travel and helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely, professional manner.
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions).
• Resolve customer issues and provide solutions with a positive attitude.
• Maintain accurate client records and booking details.
• Provide recommendations and travel advice tailored to client needs.
• Follow up with clients before and after trips to ensure satisfaction.
• Collaborate with team members to deliver excellent service.

Skills

Customer service

Communication

Problem solving

Organization

Computer proficiency

Booking systems

Social media

Tools

Expedia

Amadeus

Job description

Job Summary: We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, helping them plan, manage, and enjoy their travel experiences from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner,


• Assist clients with booking travel arrangements (flights, hotels, packages, excursions),


• Resolve customer issues and provide solutions with a positive attitude,


• Maintain accurate client records and booking details,


• Provide recommendations and travel advice tailored to client needs,


• Follow up with clients before and after trips to ensure satisfaction,


• Collaborate with team members to deliver excellent service

Qualifications:

• Previous customer service experience (travel industry experience is a plus),


• Strong communication and interpersonal skills,


• Excellent problem-solving abilities,


• Organized and detail-oriented,


• Comfortable using computers, booking systems, and social media platforms,


• Passion for travel and helping others,

Preferred Skills:

• Experience with travel booking platforms (e.g., Expedia, Amadeus, etc.),


• Sales or upselling experience,


• Ability to multitask in a fast-paced environment,

What We Offer:

• Flexible work environment


• Opportunity to grow within the company


• Travel perks and industry discounts (if applicable)


• Supportive and positive team culture