Luxury Customer Service Representative

The Claros Travels; Newark (NJ); Remote; USD 42,000 - 56,000; Full time

Job summary

The Claros Travels is seeking a Luxury Customer Service Representative to join our growing remote team. You will support clients by coordinating service details, managing reservations, and ensuring a smooth, personalized experience.

This fully remote role is ideal for someone who enjoys helping people, communicating clearly, and thriving in a fast-paced environment. You will play a key role before, during, and after client experiences and gain access to training and professional development

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (hospitality or service experience preferred).
• Ability to work independently in a remote work environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• 100% Remote position.
• Training and professional development opportunities.
• Employee perks and discounts.
• Supportive and collaborative team environment.

Responsibilities

• Provide friendly and professional customer support through phone, email, and online messaging
• Assist clients with reservations, service updates, and accommodations
• Communicate important details, documentation requirements, and company policies clearly
• Monitor reservations and bookings to ensure accuracy and timely updates
• Follow up with clients to confirm satisfaction and address any questions or concerns
• Resolve client inquiries with a solutions-oriented and customer-first approach
• Maintain organized records and update internal systems as needed

Skills

Communication skills

Remote work independently

Organizational skills

Attention to detail

Computer booking tools

Job description

About the job Luxury Customer Service Representative

Our company is seeking a professional and customer-focused Customer Service Representative to join our growing remote team.In this role, you will support clients by coordinating service details, managing reservations, and ensuring every client receives a smooth and personalized experience.

This is a fully remote position ideal for someone who enjoys helping people, communicating clearly, and working in a fast-paced environment. You will play an important role in ensuring our clients receive exceptional service before, during, and after their experience.

Responsibilities

• Provide friendly and professional customer support through phone, email, and online messaging
• Assist clients with reservations, service updates, and accommodations
• Communicate important details, documentation requirements, and company policies clearly
• Monitor reservations and bookings to ensure accuracy and timely updates
• Follow up with clients to confirm satisfaction and address any questions or concerns
• Resolve client inquiries with a solutions-oriented and customer-first approach
• Maintain organized records and update internal systems as needed

Qualifications

• Strong communication and interpersonal skills
• Previous customer service experience required (hospitality or service experience preferred)
• Ability to work independently in a remote work environment
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools
• 100% Remote position
• Training and professional development opportunities
• Employee perks and discounts
• Supportive and collaborative team environment

Equal Opportunity Employer

We are proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.