Customer Support Representative (CSR)

Instep Seattle; Kirkland (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Instep Seattle is seeking a Customer Support Representative to join their team in Kirkland, WA. The role focuses on enrolling new customers, enhancing customer loyalty, and resolving issues. Ideal candidates are detail-oriented, thrive in team environments, and possess strong problem-solving skills. Preferred qualifications include a high school diploma or GED and experience in customer service. The position offers a dynamic team atmosphere where personal growth is encouraged.

Qualifications

• Experience in customer service, retail, sales, or serving is preferred.
• Ability to operate efficiently both independently and as part of a team.
• Must have impeccable attention to detail and follow-through skills.

Responsibilities

• Enroll new customers through in-person interactions.
• Drive customer loyalty and engagement.
• Resolve conflicts while listening to consumer concerns.
• Determine root causes of customer concerns and recommend solutions.
• Maintain relationships with customers by building comfort and trust.
• Upsell products to drive revenue.
• Communicate trends and improvement concepts to sales managers.

Skills

Customer loyalty and engagement

Problem-solving skills

Attention to detail

Conflict resolution

Education

High school degree or GED

Job description

At Instep, we believe in dreaming big, working hard, and delivering exceptional customer experiences.

Our Customer Support Representatives are the backbone of our success, known for their dedication, enthusiasm, and passion for helping others.

People are at the core of everything we do, and our dynamic, inclusive team environment fosters collaboration and personal growth.

As we expand into the Seattle/Kirkland region, we’re looking for motivated individuals to join our team and contribute to our continued success.

This is your chance to be part of a forward‑thinking company that values your skills, ideas, and ambition.

If you’re ready to grow with us, make an impact, and work in a fun and supportive environment, we want to hear from you!

As a Customer Service Support Representative, you will:

• Enroll new customers through in‑person interactions for the purpose of completing sales and boosting business for our clients.
• Drive customer loyalty and customer engagement.
• Resolve conflicts and listen to consumers without interrupting.
• Determine the root cause of customer concern using problem‑solving skills to recommend effective solutions.
• Maintain lasting relationships with new and existing customers by building a sense of comfort and trust.
• Upsell products to consumers to drive revenue and increase sales profitability.
• Communicate customer impact trends and concepts for improvement to sales account managers.

Desired qualifications and attributes

• Operate efficiently and productively, both independently and as a team.
• Recognize and resolve dilemmas in a timely manner.
• Thrive in a competitive team environment.
• Have impeccable attention to detail and follow‑through skills.
• Adapt to a variety of different people and personalities on a daily basis.
• Prefer: A high school degree or GED.
• Prefer: Experience in customer service, retail, sales, or serving.
• Prefer: A flexible schedule.