Customer Service Representative: Problem Solver & Multitasker

Instep Seattle; Redmond (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Instep Seattle is looking for a Customer Service Representative to provide primary support for their contact center in the Seattle area. The ideal candidate should be able to work independently and demonstrate excellent problem-solving and communication skills. Responsibilities include maintaining customer relationships, problem resolution, and providing timely telephone and chat support. A High School Diploma or GED is required, with a preference for a college degree or equivalent experience. Join a dynamic team in a fast-paced environment.

Qualifications

• High School Diploma or GED required; College degree or equivalent experience preferred.
• Ability to handle multiple projects/tasks at a time.
• Excellent oral and written communication skills.

Responsibilities

• Partner with all parties to monitor and document exceptions.
• Maintain relationships with existing customers through problem-solving.
• Provide responsive, timely telephone and chat support.

Skills

Problem-solving

Creative thinking

Communication skills

Time management

Organization

Education

High School Diploma or GED

College degree or equivalent experience

Job description

Instep Seattle is looking for a Customer Service Representative to provide primary support for their contact center in the Seattle area. The ideal candidate should be able to work independently and demonstrate excellent problem-solving and communication skills. Responsibilities include maintaining customer relationships, problem resolution, and providing timely telephone and chat support. A High School Diploma or GED is required, with a preference for a college degree or equivalent experience. Join a dynamic team in a fast-paced environment.