Customer Support & Upsell Specialist (Flexible Schedule)

Instep Seattle; Kirkland (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Instep Seattle is seeking a Customer Support Representative to join their team in Kirkland, WA. The role focuses on enrolling new customers, enhancing customer loyalty, and resolving issues. Ideal candidates are detail-oriented, thrive in team environments, and possess strong problem-solving skills. Preferred qualifications include a high school diploma or GED and experience in customer service. The position offers a dynamic team atmosphere where personal growth is encouraged.

Qualifications

• Experience in customer service, retail, sales, or serving is preferred.
• Ability to operate efficiently both independently and as part of a team.
• Must have impeccable attention to detail and follow-through skills.

Responsibilities

• Enroll new customers through in-person interactions.
• Drive customer loyalty and engagement.
• Resolve conflicts while listening to consumer concerns.
• Determine root causes of customer concerns and recommend solutions.
• Maintain relationships with customers by building comfort and trust.
• Upsell products to drive revenue.
• Communicate trends and improvement concepts to sales managers.

Skills

Customer loyalty and engagement

Problem-solving skills

Attention to detail

Conflict resolution

Education

High school degree or GED

Job description

Instep Seattle is seeking a Customer Support Representative to join their team in Kirkland, WA. The role focuses on enrolling new customers, enhancing customer loyalty, and resolving issues. Ideal candidates are detail-oriented, thrive in team environments, and possess strong problem-solving skills. Preferred qualifications include a high school diploma or GED and experience in customer service. The position offers a dynamic team atmosphere where personal growth is encouraged.