Customer Support Representative- Bilingual/French - Remote

Sutherland Global; Houston (TX); Remote; Full time

Job summary

A leading company in digital transformation seeks customer-oriented professionals for their support team in Houston. Successful candidates will engage with customers regarding billing inquiries and troubleshoot technical issues. This role offers competitive pay, extensive training, and a positive work environment with opportunities for career advancement.

Benefits

Medical, dental, and vision benefits

Paid training

Generous PTO

Promote-from-within opportunities

Great work environment

Qualifications

• Experience in customer service or contact center.
• Bilingual French and English skills.
• Basic Microsoft Office proficiency.

Responsibilities

• Provide support for general billing inquiries.
• Troubleshoot and resolve customer issues.
• Access and verify customer account information.

Skills

Problem Diagnosis

Multi-tasking

Customer Experience

Bilingual Communication

Tools

Microsoft Office

CRM Applications

Job description

Company Description:

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals(with bilingual French/English skills)to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can buildrapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us inthe future.

In this position, you will use a variety of tools, resources and applications to:

• Provide support for general billing inquiries
• Access customer records and verify account information
• Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
• Identify potential needs and recommend solutions, and follow up with customers as needed

Job Description:

We offer:

• Competitive base rate of $15/hour
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• GenerousPTO
• Paid top-notch training
• Great work environment
• Promote-from-withinadvancement opportunities

Qualifications:

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
• Experience with streaming to include basictroubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Proficiency in both verbal and written French and English skills
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

We will supply equipment, but to work from home, you must have:

• Excellent Internet connectivity:
  • Internet access speeds of at least 5Mbps upload and 30Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.
  
  IMPORTANT NOTE:This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

#INDSP

Additional Information:

About us:

As a digital transformation company -- andGreat Place to Workcertified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

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