Customer Service Representative

LHH; Houston (TX); Remote; USD 33,000 - 61,000; Full time

Job summary

LHH is seeking dedicated Customer Service Representatives to become the vital first point of contact for a range of clients. This remote role involves addressing customer inquiries, maintaining client relationships, and resolving issues effectively to ensure a high standard of service. Ideal candidates will possess strong communication skills, empathy, and a problem-solving mindset while collaborating within diverse teams. Competitive salaries based on experience and a robust benefits package are offered.

Benefits

Benefits include medical, dental, vision, and life insurance

401K plan

Paid Sick Leave

Qualifications

• Customer service experience preferred (non-retail).
• Excellent verbal and written communication skills.
• Ability to analyze issues and provide effective solutions.

Responsibilities

• Serve as the primary liaison between clients and the organization.
• Investigate and resolve client concerns efficiently.
• Handle client communications via phone, email, and web chat.

Skills

Communication Skills

Problem-Solving

Empathy

Teamwork

Education

High School Diploma

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

LHH Recruitment Solutions is actively seeking qualified Customer Service Representatives to serve as the initial point of contact for one of our multinational clients. As representatives of our clients’ key stakeholders, candidates will collaborate with customers across diverse industries, ranging from small businesses to large corporations. This pivotal role requires a deep understanding of the significance of each customer interaction. Customer Service Representatives will address inquiries related to our clients’ products and services, investigate issues, and provide solutions via phone, email, or web chat. By actively participating in daily customer service operations, candidates will play a crucial role in maintaining exceptional client relationships.

Location: 100% Remote / Candidates MUST be able to commute to one of the following office locations:

Urbandale, IA - Franklin, MA - Houston, TX - Tampa, FL - Miami, FL

Shift:

• Training - 8/4 thru 8/15 (need 100% attendance)
• Nesting - 8/18 thru 8/29 (mix of on the phone and training)
• Production (full time on phones) - this will start 9/2, since we are OFF for a holiday on 9/1.
• Schedule - 8 am to 4:30 pm CST (for training, nesting and production)

Responsibilities:

Client Interaction:

• Serve as the primary liaison between clients and the organization.
• Requesting additional information from clients via letters or phone calls to address their queries.
• Address client inquiries promptly and professionally.
• Provide accurate information about our products and services.
• Investigate and resolve client concerns efficiently.
• Collaborate with internal teams to find effective solutions.
• Communicate resolutions clearly and effectively.

Daily Operations:

• Handle client communications via phone, email, and web chat.
• Maintain accurate records of interactions.
• Ensure timely follow-up on outstanding matters.

Qualifications:

Education:

• High School Diploma Required

Experience:

• Experience in an office setting - non-retail customer service, call center highly preferred

Communication Skills:

• Excellent verbal and written communication skills.

Problem-Solving:

• Ability to analyze issues and propose effective solutions.

Empathy:

• Demonstrated ability to understand and address client needs.

Team Player:

• Collaborative mindset and willingness to work with cross-functional teams.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Insurance

Referrals increase your chances of interviewing at LHH by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Service Representative - WORK FROM HOME

Houston, TX $33,440.00-$60,240.00 1 week ago

(Virtual) Customer Service Representative

Client Service Representative - Operations

Client Service Representative - Operations

Client Service Representative - Operations

Provider Customer Service Call and Chat Representative - Remote in TX

Customer Service Representative (Remote) - 1097

Houston, TX $35,000.00-$40,000.00 1 week ago

Customer Service Representative, Retention Specialist

Remote Customer Service Representative – Product Testing

Medical Supply Customer Care Service Manager

Houston, TX $60,000.00-$70,000.00 2 months ago

Contract Position: On-Call Benefits Enroller

Contract Position: On-Call Benefits Enroller

Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

United States $70,000.00-$250,000.00 3 weeks ago

Marketing Account Manager (Experience With Faith-Based Communities - Remote)

Staff Product Manager, Consumer Account Management

Account Manager - Technical Sales- 3D Manufacturing Solutions Houston

Public Relations Account Manager (B2B Technology, Cybersecurity, Financial Services)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.