Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)

Group 1 Automotive; Houston (TX); Remote; USD 30,000 - 42,000; Full time

Job summary

A leading automotive retailer seeks a Remote Customer Experience Specialist to manage customer inquiries and appointments from the comfort of their home office. Ideal candidates are skilled in customer service, particularly in addressing automotive-related questions, and must be bilingual. The position offers a competitive hourly rate, performance bonuses, and a tech allowance.

Benefits

Performance bonuses up to $950 monthly

Monthly technology allowance of $80

Employee pricing discounts on vehicle purchases

Qualifications

• At least 6 months of recent customer service experience.
• Strong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systems.
• High-speed internet connection and a quiet home office setup.

Responsibilities

• Handle an average of 100 inbound customer calls daily.
• Schedule over 50 service appointments each day.
• Provide information regarding vehicle status and resolve complaints.

Skills

Troubleshooting

Bilingual (Spanish-English)

Customer Service

Job description

Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)

Employer Industry: Automotive Retail

Why consider this job opportunity:
- Hourly rate of $15 per hour plus overtime
- Performance bonus of up to $950 monthly
- Monthly technology allowance of $80
- Referral bonuses ranging from $300–$800, plus $100 for vehicle referrals
- Opportunities for annual performance reviews and pay increases
- Employee pricing discounts on vehicle purchases, parts, service, and collision repair

What to Expect (Job Responsibilities):
- Handle an average of 100 inbound customer calls daily
- Schedule over 50 service appointments each day for mechanical maintenance and repair needs
- Provide information regarding vehicle status, service pricing, warranties, roadside assistance, and resolve complaints
- Direct non-service-related inquiries to appropriate dealership personnel
- Utilize various computer programs to access dealership information and customer profiles

What is Required (Qualifications):
- Residence within the greater Houston metropolitan area
- At least 6 months of recent customer service experience
- High-speed Internet connection (minimum 30 Mbps upload/download)
- A quiet home office setup conducive to remote call center work
- Strong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systems

How to Stand Out (Preferred Qualifications):
- Bilingual (Spanish-English) required, must be comfortable handling automotive-related inquiries in both languages
- Familiarity with automotive terminology and vehicle components

#AutomotiveRetail #CustomerService #RemoteWork #CareerGrowth #PerformanceBonus

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About the company

Group 1 Automotive, Inc. is an international Fortune 500 automotive retailer with automotive dealerships and collision centers in the United States, United Kingdom and Brazil.

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