Customer Support Representative- Bilingual/French - Remote

Sutherland; Houston (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in streaming media and entertainment is seeking a Customer Service Representative in Houston. The role involves assisting customers with general inquiries, troubleshooting issues, and utilizing tools for effective service. Ideal candidates possess strong bilingual skills in French and English, as well as a background in customer service. Benefits include competitive pay, medical coverage, and opportunities for advancement.

Benefits

Medical, dental, and vision benefits

Generous PTO

Paid training

Advancement opportunities

Qualifications

• Experience in a customer service or contact center environment.
• Basic troubleshooting skills related to streaming services.
• Proficiency in both verbal and written French and English.

Responsibilities

• Provide support for general billing inquiries from customers.
• Troubleshoot and resolve issues, determining causes.
• Utilize various tools and applications to assist customers.

Skills

Problem-Solving

Troubleshooting

Customer Service

Multi-tasking

Bilingual (French and English)

Tools

Microsoft Office

Job description

Employer Industry: Streaming Media and Entertainment

Why consider this job opportunity:
- Competitive base rate of $15/hour
- Medical, dental, and vision benefits, along with health and wellness programs
- Generous PTO
- Paid top-notch training provided
- Opportunities for advancement with a promote-from-within policy
- Supportive and dynamic work environment

What to Expect (Job Responsibilities):
- Provide support for general billing inquiries from customers
- Access customer records and verify account information as needed
- Troubleshoot and resolve issues, determining causes and escalating when necessary
- Identify potential needs and recommend solutions to customers, following up as required
- Utilize various tools, resources, and applications to assist customers effectively

What is Required (Qualifications):
- Experience in a customer service or contact center environment with a focus on guest experience
- Basic troubleshooting skills related to streaming services on devices such as phones and smart TVs
- Proficiency in both verbal and written French and English
- Basic PC keyboarding skills and experience with Microsoft Office (Outlook, Word, Excel)
- Strong problem-diagnosis and problem-solving skills, along with multi-tasking abilities

How to Stand Out (Preferred Qualifications):
- Experience working with CRM applications
- Technical support experience

#StreamingMedia #CustomerService #CareerOpportunity #CompetitivePay #AdvancementOpportunities

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