Customer Support Representative at Martin Engineering

Martin Engineering; Neponset (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Onsite Medical Clinic

Tuition reimbursement

Casual dress policy

Job summary

Martin Engineering, based in Neponset, IL, is seeking a Customer Support Representative for a full-time, on-site role. The position focuses on delivering quality customer service through efficient ordering, billing support, and post-sale follow-up to ensure customer satisfaction.

Responsibilities include entering orders, submitting quotations, maintaining customer data, coordinating with internal departments, and providing timely information to customers about pricing and shipping.

Qualifications

• Two-year degree or certificate in business administration or related field preferred.
• One or more years of prior customer service or related experience.
• English communication skills, written and verbal, are required.

Responsibilities

• Handle order entry and processing for assigned territories and customers.
• Provide quotations and information on price, weight, volume and shipping details.
• Maintain customer databases and assist with onboarding new customers.

Skills

Customer service

Communication

MS Excel

MS Word

Education

2-year degree in business administration or related field

Job description

Apply for Customer Support Representative at Martin Engineering in Neponset, IL, US. This Full time on site position offers great opportunities for career growth. Celebrating our 82nd year, Martin Engineering is a privately owned global manufacturing company located in Neponset, IL. The leader in our industry, we believe our people are responsible for our SUCCESS. We strive to deliver superior service to all our internal and external customers. If you provide excellent Customer Service, please continue reading to find out what we are looking for in a Customer Support Representative. The Customer Support Representative provides quality customer service through the efficient and timely completion of the ordering process, including order entry and labor billing if assigned. This individual takes customer calls, processes orders, and follows up on requests. This position supports internal and external customers in meeting requirements within the quality system. This role provides ongoing support to customers after the sale is final. Building business relationships with customers is key to the success of this role.

Overview of duties:

Prepares, submits, and enters quotations for assigned territories. Performs order entry for assigned territories and customers; translates and interprets customer orders and documents as necessary; produces acknowledgments of orders and backorders. Provides information to customers regarding price, weight, volume of equipment and shipping details. Maintains customer database for both systems including initial set up of new customers. Interfaces with various departments while monitoring past due orders, initiating returned goods authorization and creating credits. Provides departmental support by answering customer calls for assigned area and other areas as needed for appropriate support to customers. May utilize the IFS system and serves as liaison within department and other departments with issues that arise. May reviews work requests for accuracy, clarity and proper lead times for all orders and labor billings with the originator. Communicates sales prospects to customer development and salespersons.

Education, Experience & Training

Two-year degree/certificate in business administration or related field preferred; high school diploma or equivalent required. One or more years of prior work-related experience. Proficient communicator, both written and orally in English required. Proficient understanding of Microsoft Office Suite specific to Excel and Word.

Benefits

• Medical
• Dental
• Vision
• Prescription
• Flexible Spending
• Dependent Care Reimbursement
• Company Paid Life Insurance
• Company Paid Short-term & Long-term Disability
• 401k - with less than 30-day enrollment, no vesting schedule, & generous company match!
• Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan.
• Cafe' Fitness Center
• Generous vacation package
• Tuition reimbursement
• Martin Annual Rewards Program (bonus opportunity)
• Casual dress policy
• And much, much more..............

To learn more about who we are, check us out at www.martin-eng.com mdrdtMynxb