Customer Support & Order Excellence Specialist

Martin Engineering; Neponset (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Onsite Medical Clinic

Tuition reimbursement

Casual dress policy

Job summary

Martin Engineering, based in Neponset, IL, is seeking a Customer Support Representative for a full-time, on-site role. The position focuses on delivering quality customer service through efficient ordering, billing support, and post-sale follow-up to ensure customer satisfaction.

Responsibilities include entering orders, submitting quotations, maintaining customer data, coordinating with internal departments, and providing timely information to customers about pricing and shipping.

Qualifications

• Two-year degree or certificate in business administration or related field preferred.
• One or more years of prior customer service or related experience.
• English communication skills, written and verbal, are required.

Responsibilities

• Handle order entry and processing for assigned territories and customers.
• Provide quotations and information on price, weight, volume and shipping details.
• Maintain customer databases and assist with onboarding new customers.

Skills

Customer service

Communication

MS Excel

MS Word

Education

2-year degree in business administration or related field

Job description

Martin Engineering, based in Neponset, IL, is seeking a Customer Support Representative for a full-time, on-site role. The position focuses on delivering quality customer service through efficient ordering, billing support, and post-sale follow-up to ensure customer satisfaction.

Responsibilities include entering orders, submitting quotations, maintaining customer data, coordinating with internal departments, and providing timely information to customers about pricing and shipping.