Customer Success & Orders Specialist

Martin Engineering; Neponset (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Flexible Spending

Dependent Care Reimbursement

Company Paid Life Insurance

Disability (Short/Long-term)

401k

Onsite Medical Clinic

Cafe

Fitness Center

Vacation Package

Tuition Reimbursement

Annual Rewards Program

Casual Dress

Job summary

Martin Engineering, a privately owned global manufacturer based in Neponset, IL, seeks a Customer Support Representative to deliver quality service through efficient order processing, quotations, and post-sale support.

Responsibilities include handling customer calls, entering orders, and coordinating with departments to ensure accurate lead times and timely deliveries. A two-year degree and English proficiency are preferred.

Qualifications

• Two-year degree or certificate in business administration or related field.
• One year of prior work-related experience.
• Proficient in English, written and spoken.
• Proficient understanding of Microsoft Office Suite (Excel and Word).

Responsibilities

• Prepares, submits, and enters quotations for assigned territories.
• Performs order entry for assigned territories and customers; processes orders and backorders.
• Provides information to customers regarding price, weight, volume, and shipping details.
• Maintains customer database for both systems including initial setup of new customers.
• Interfaces with various departments while monitoring past due orders and issuing returns or credits.
• Provides departmental support by handling customer calls for assigned area.
• May use the IFS system and coordinate with other departments.
• Reviews work requests for accuracy and proper lead times for orders and labor billings.
• Communicates sales prospects to customer development and salespersons.

Skills

Communication Skills

MS Office (Excel/Word)

Education

Two-year degree or certificate in business administration or related field

Job description

Martin Engineering, a privately owned global manufacturer based in Neponset, IL, seeks a Customer Support Representative to deliver quality service through efficient order processing, quotations, and post-sale support.

Responsibilities include handling customer calls, entering orders, and coordinating with departments to ensure accurate lead times and timely deliveries. A two-year degree and English proficiency are preferred.