Millwright/Service Technician

Martin Engineering; Raleigh (NC); On-site; USD 38,572 - 57,859; Full time

Benefits offered by this job

Medical

Vision

Prescription

Flexible Spending

Dependent Care Reimbursement

Company Paid Life Insurance

Company Paid Disability

401k with generous company match

Onsite Medical Clinic

Onsite Cafe

Onsite Fitness Center

Generous vacation package

Casual dress policy

Job summary

A global manufacturing company seeks a Service Technician in North Carolina. Responsibilities include delivering and maintaining products, ensuring customer satisfaction, and managing inventory. The role requires a high school diploma and some mechanical experience. Benefits include medical, 401k, and generous vacation days.

Qualifications

• Strong mechanical or conveyor maintenance background is beneficial.
• Experience in customer service will improve candidate appeal.
• Driver qualifications must meet Federal DOT regulations.

Responsibilities

• Deliver, install, and maintain Martin products on service routes.
• Communicate project status to supervisors and customers.
• Ensure vehicle and warehouse are stocked and cleaned.

Skills

Mechanical skills

Customer service

Safety compliance

Education

High school diploma or equivalent

Two-year technical or vocational degree

Job description

2 weeks ago Be among the first 25 applicants

Celebrating our 81st year, Martin Engineering is a privately owned global manufacturing company in Neponset, IL. As the leader in our industry, we believe our people are responsible for ourSUCCESS. Our culture is unique; we want our employees to arrive at work happy and leave feeling that same way for the day. We are united; we know we are better together. We strive to deliver superior service to all our internal and external customers. If you share our values, please continue reading to find out what we are looking for in a Martin Service Technician.

The Service Technician is responsible for delivering, installing, servicing, and maintaining Martin wear components and products on assigned service routes. The Service Technician will work closely with sales staff to identify sales opportunities within the service route. The goal is to drive service success that improves customer satisfaction by delivering the desired customer service experience to maximize customer retention and increase profitability. This position is hourly with the opportunity to earn commission and will require travel, including some nights away from home. The salary range is between $28 to $42 per hour depending on skills and location.

Specific Responsibilities

• Delivers, maintains, installs, and services Martin products as assigned, following standard work instructions while demonstrating safe and efficient work habits. Installation of Martin products is required and must be performed as efficiently and safely as possible.
• Communicates project status to supervisor, fellow workers, and customers continuously.
• Completes work individually and expeditiously to complete assigned projects, including maintenance agreements in assigned territories as required.
• Follows assigned routes and schedules as provided.
• Ensures the warehouse and vehicle are always appropriately stocked, cleaned, and maintained with inventory. Must complete weekly cycle counts of warehouse and vehicles with Martin equipment inventory assigned to employee.
• Operates vehicle safely, following all traffic laws and obeying Martin’s Fleet Policy. Adheres to all DOT policies and regulations.
• Will be required to produce quotes and reports for Martin customers for all conveyor products that will be serviced in the field. Additional reports may be required.
• Maintains work area and equipment in a clean and orderly condition and follows all safety regulations related to the working conditions. Inspects work assignments and work areas wholly and periodically. This will include supervising all subcontractors.
• Recommends service route & process improvements to the team.
• Conducts training for assigned employees to ensure the necessary quality, safety, operational, and technical skill requirements. Ensures that customer safety rules are followed and applied daily. Complies with OSHA/MSHA requirements regarding safety issues, use of safety equipment, and material safety data sheets.

Education, Experience & Training

• High school diploma or equivalent. Two-year technical or vocational degree preferred.
• A strong mechanical or conveyor maintenance background would be beneficial, or one or more years of job-related experience.
• Some sales background would be beneficial.
• Must be at least 21 years of age. Driver qualifications must be met where specified based upon position requirements and established guidelines including Federal DOT regulations.

Benefits & Perks

• Medical
• Vision
• Prescription
• Flexible Spending
• Dependent Care Reimbursement
• Company Paid Life Insurance
• Company Paid Short-term & Long-term Disability
• 401k - with less than 30-day enrollment, no vesting schedule, & generous company match!
• Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan
• Onsite Cafe
• Onsite Fitness Center
• Generous vacation package
• Casual dress policy
• And much, much more

Want to know more about who we are? Check us out at www.martin-eng.com.