Customer Support & Order Fulfillment Specialist

Martin Engineering; Illinois; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Flexible Spending

Dependent Care Reimbursement

Company Paid Life Insurance

Company Paid Short-term & Long-term DI

401k - generous company match

Onsite Medical Clinic

Cafe'

Fitness Center

Generous vacation package

Tuition reimbursement

Martin Annual Rewards Program

Casual dress policy

Job summary

Martin Engineering, located in Neponset, IL, seeks a Customer Support Representative to manage orders, quotations, and post-sale support. You will handle calls, enter orders, and coordinate with internal teams to ensure timely delivery.

Preferred two-year degree; strong English communication and MS Office skills (Excel/Word) are required. Benefit-rich environment with onsite clinic, 401k match, and comprehensive medical plans.

Qualifications

• Two-year degree or certificate preferred; high school diploma or equivalent required.
• Proficient written and verbal English communication.
• Experience in customer service or order processing is a plus.
• Familiarity with Excel and Word is expected.

Responsibilities

• Provides quality customer service through efficient and timely order processing.
• Handles order entry, quotations, and labor billing when assigned.
• Takes customer calls, processes orders, and follows up on requests.
• Maintains customer databases and communicates price, weight, volume, and shipping details.
• Interfaces with departments to monitor orders, returns, and credits.
• Supports post-sale customer service and builds business relationships.
• Uses IFS system as needed and coordinates with other departments.

Skills

Communication

Customer service

English proficiency

Education

Two-year degree or certificate in business administration or related field

High school diploma or equivalent

Tools

Excel

Word

MS Office

Job description

Martin Engineering, located in Neponset, IL, seeks a Customer Support Representative to manage orders, quotations, and post-sale support. You will handle calls, enter orders, and coordinate with internal teams to ensure timely delivery.

Preferred two-year degree; strong English communication and MS Office skills (Excel/Word) are required. Benefit-rich environment with onsite clinic, 401k match, and comprehensive medical plans.