Customer Support Representative | $28/hr Remote

Crossing Hurdles; United States; Remote; MXN 201,000 - 312,000; Full time

Job summary

Crossing Hurdles is seeking an experienced executive/virtual assistant to support US-based customers from Mexico. The role involves handling calls for reservations and vendor confirmations, gathering information, and ensuring accurate documentation of outcomes.

Candidates should be fluent in English with strong improvisational skills, comfortable with outbound calls, and able to work with a quiet home setup and reliable internet. Prior hospitality or travel industry exposure is a plus.

Qualifications

• Must have experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confident in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet, quiet workspace, and quality headset required.

Responsibilities

• Place and receive phone calls to complete tasks for customers (reservations, vendor confirmations).
• Engage with businesses and service providers to gather information and fulfill requests."
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Skills

Executive assistance

Virtual assistance

Customer support via phone

Outbound calling

Job description

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.