Remote Support Associate (Entry-Level) | Flexible Schedule

The Smith-Zuzick organization.; Town of Texas (WI); Remote; USD 55,000 - 300,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

On-the-job training

Parental leave

Professional development assistance

Referral program

Vision insurance

Work from home

Job summary

The Smith-Zuzick organization is seeking a Remote Entry-Level Agent to join our customer support team. This role focuses on delivering exceptional service to clients worldwide while developing skills in sales, data entry, and communications from a home office.

Responsibilities include handling inquiries via phone, chat, or email, and resolving issues with internal systems. Training is provided, and a robust benefits package accompanies the position.

Qualifications

• Fluency in English; bilingual abilities are valued.
• Prior experience in customer support or call center roles is preferred but not required; training provided.
• Strong communication with excellent phone etiquette and active listening.
• Technical proficiency and basic computer skills.
• Excellent organizational skills for accurate data entry and records.

Responsibilities

• Respond promptly to customer inquiries via phone, chat, or email.
• Assist clients with account information, product details, billing questions, and technical issues.
• Conduct outbound calls to follow up on requests and gather feedback.
• Maintain records of interactions through data entry and documentation.
• Provide solutions by analyzing issues and applying customer service skills.
• Manage multiple tasks while following call center protocols and etiquette.
• Share insights on client needs and contribute to process improvements.

Skills

Customer service

Data entry

Communication skills

Phone etiquette

Active listening

Job description

The Smith-Zuzick organization is seeking a Remote Entry-Level Agent to join our customer support team. This role focuses on delivering exceptional service to clients worldwide while developing skills in sales, data entry, and communications from a home office.

Responsibilities include handling inquiries via phone, chat, or email, and resolving issues with internal systems. Training is provided, and a robust benefits package accompanies the position.