Customer Support Representative

Paradigm Healthcare; Kansas City (MO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Holiday entitlement

Professional development

Team environment

Job summary

Paradigm Healthcare in Illinois City, Illinois is seeking a dedicated Customer Support Representative to be the first point of contact for patients and clients, delivering clear information and compassionate service.

You will handle inquiries about services and appointments, resolve issues with empathy, maintain confidential records, and collaborate with clinical and administrative staff to ensure a seamless patient journey in a fast-paced environment.

Qualifications

• Experience in customer service, preferably in healthcare.
• Excellent verbal and written communication with a professional telephone manner.
• Strong interpersonal skills, empathy, and patience.
• Excellent problem-solving abilities and attention to detail.
• Proficiency with computer systems including CRM and Office suites.
• Ability to work independently and in a team in a fast-paced setting.

Responsibilities

• Serve as the primary contact for patient enquiries via phone, email, and other channels.
• Provide accurate information regarding services, appointments, and procedures.
• Listen to concerns with empathy and resolve issues timely.
• Manage and resolve customer complaints, escalating when necessary.
• Maintain confidential records of interactions and transactions.
• Collaborate with clinical and administrative staff to ensure a smooth patient journey.
• Adhere to data protection and patient confidentiality policies.

Skills

Customer service

Communication

Empathy

Problem solving

CRM software

Microsoft Office

Team player

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Job Overview

Paradigm Healthcare is seeking a dedicated and compassionate Customer Support Representative to join our team. This is a Full-Time position based in Illinois City, Illinois. The successful candidate will be the first point of contact for our patients and clients, providing exceptional support and ensuring a positive experience. You will play a crucial role in maintaining our reputation for outstanding care by addressing enquiries and resolving issues with professionalism and empathy. This role is ideal for an individual with a passion for helping others and excellent communication skills.

Responsibilities

• Serve as the primary point of contact for patient enquiries via telephone, email, and other communication channels.
• Provide accurate and clear information regarding our healthcare services, appointments, and administrative procedures.
• Listen to patient concerns with empathy and actively work to find effective solutions in a timely manner.
• Manage and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
• Maintain precise and confidential records of all customer interactions and transactions.
• Collaborate with clinical and administrative staff to ensure a seamless and supportive patient journey.
• Adhere strictly to data protection and patient confidentiality policies at all times.

Qualifications

• Proven experience in a customer service or client-facing role, preferably within the healthcare sector.
• Exceptional verbal and written communication skills, with a professional and courteous telephone manner.
• Strong interpersonal skills and the ability to demonstrate empathy and patience.
• Excellent problem-solving abilities and a high level of attention to detail.
• Proficiency in using computer systems, including CRM software and Microsoft Office.
• The ability to work effectively both independently and as part of a team in a fast-paced environment.
• A commitment to handling sensitive and confidential information with the utmost discretion.
• A competitive hourly wage of $25.00 - $35.00.
• Comprehensive health and dental insurance plans.
• Generous paid time off and holiday entitlement.
• Opportunities for continuous professional development and training.
• A supportive and collaborative work environment dedicated to employee growth and well-being.