Customer Service Representative

One to One Health; Normal (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

One to One Health is hiring a Patient Services Representative in Normal, IL. The role focuses on greeting patients, scheduling appointments, and maintaining a calm, welcoming office environment.

You will handle calls, update records, and support staff while upholding patient confidentiality and accurate data entry. Experience with EMR and MS Office is needed.

Qualifications

• Experience with EMR systems and Microsoft applications.
• Friendly, energetic and compassionate disposition.
• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Knowledge of healthcare regulations and quality improvement methodologies.
• Ability to read, write, and communicate in English.

Responsibilities

• Greet patients, vendors, and visitors to our wellness center.
• Answer patient questions and provide assistance as needed.
• Manage calls and voicemails and direct to the appropriate staff.
• Schedule appointments using medical office software.
• Register new patients and update records.
• Distribute and verify required forms are completed.
• Maintain patient record confidentiality.

Skills

EMR system knowledge

Microsoft Excel

Microsoft Word

Organizational skills

Interpersonal communication

Data analysis

Budget oversight

Healthcare regulations

English communication

Problem solving

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Excel

Microsoft Word

Email software

Job description

Job Details Job Location: 899 - RIV - Normal, IL 61761 Position Type: Full Time Salary Range: $17.00 - $19.00 Hourly Job Shift: Day Job Category: Admin - Clerical

Position Summary

The Patient Services Representative will be responsible for aiding our patients and other visitors, maintaining organization in our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

Essential Responsibilities

• Greeting patients, vendors, and other visitors to our wellness center
• Answer patient questions and provide assistance when necessary
• Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Register new patients and update necessary records
• Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
• Maintain spreadsheets and confidentiality of all patient records
• Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas
• Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner.

Required Qualifications

• Experience with the following desired: EMR system, Microsoft applications: Excel, Word, Email, etc.
• Friendly, energetic, and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Dedication to maintaining the confidentiality of all patient records
• Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze data, solve problems, and make strategic decisions.
• Experience with financial management and budget oversight in a healthcare setting.
• Proficiency in relevant software and technology systems.
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
• High school diploma or equivalent
• 2+ years of experience working as an administrative assistant or in a relevant role
• Health care experience preferred

Why Join One to One Health?

• Do good, help others. Make a meaningful impact on the lives of patients, families, and communities every day.
• Be part of a mission-driven organization transforming healthcare through relationship-based care.
• Work alongside a collaborative, supportive, and people-first team.
• Enjoy comprehensive benefits designed to support your health, well-being, and future.
• Grow your career while making a difference.

Additional Information

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Duties and responsibilities may change at any time with or without notice based on business needs.

QualificationsSee Above.