Remote Patient Services Representative

New paradigm staffing; Germany (OH); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career advancement opportunities

Meaningful work supporting patients

Supportive, collaborative environment

Job summary

A healthcare staffing agency is seeking a detail-oriented Entry-Level Patient Services Representative. This fully remote role involves assisting patients with their healthcare inquiries and providing empathetic support. Ideal candidates have excellent customer service skills and are eager to learn about healthcare systems. Join a supportive and collaborative environment where you can make a meaningful impact.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and empathetic problem-solving.
• Comfortable working remotely and independently.

Responsibilities

• Respond to patient phone calls, emails, and portal messages.
• Assist with appointment changes, service questions, and general support.
• Document all communication accurately.

Skills

Customer service skills

Communication skills

Attention to detail

Problem-solving

Tech-savvy

Job description

We’re looking for a detail-oriented and motivated Entry-Level Patient Services Representative to join New Paradigm Staffing, a growing healthcare staffing agency focused on connecting skilled professionals with remote patient care support roles.

This role is perfect for someone eager to help patients navigate their healthcare journey. You’ll gain hands‑on experience answering patient inquiries, resolving service issues, and supporting clinical teams — all with the guidance of experienced mentors.

What You’ll Do

• Respond to patient phone calls, emails, and portal messages
• Assist with appointment changes, service questions, and general support
• Document all communication accurately
• Provide empathetic, solution‑focused service
• Uphold HIPAA and privacy standards

What We’re Looking For

• Excellent customer service and communication skillsStrong attention to detail and empathetic problem‑solvingComfortable working remotely and independentlyTech‑savvy and eager to learn healthcare systems

  Why You’ll Love Working Here

  • Fully remote role
  • Career advancement opportunities
  • Meaningful work supporting patients
  • Supportive, collaborative environment

  Apply today and take the first step toward your future as a patient services representative.