Customer Support Specialist

Ultimate Staffing Services; Englewood (CO); On-site; USD 33,000 - 34,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Support Specialist to serve as the primary contact for customers, patients, healthcare providers, and internal teams. You will deliver excellent support, resolve inquiries, process requests, and ensure a positive customer experience in a regulated healthcare environment.

Responsibilities include responding via phone, email, chat, and tickets, documenting interactions in the CRM, and collaborating with internal teams to troubleshoot and resolve

Qualifications

• High school diploma or equivalent; higher degrees preferred.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced, regulated environment.

Responsibilities

• Answer customer inquiries via phone, email, chat, and tickets.
• Provide accurate information on products, orders, and policies.
• Troubleshoot issues and coordinate with internal teams.
• Process orders, returns, and service requests per procedures.
• Document interactions in CRM with accurate records.
• Escalate complex issues to appropriate teams.
• Educate customers on product usage and resources.
• Follow up on open cases for timely resolution.
• Support complaint handling per regulatory requirements.
• Identify trends in feedback and suggest improvements.
• Maintain knowledge of products, services, healthcare standards.

Skills

Verbal and written communication

CRM systems proficiency

Microsoft Office proficiency

Organizational multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Salary: USD24 - USD25 per hour

Customer Support Specialist

Position Summary

The Customer Support Specialist serves as a primary point of contact for customers, patients, healthcare providers, and internal stakeholders. This role is responsible for delivering exceptional customer support, resolving inquiries and concerns, assisting with product and service-related issues, processing requests, and ensuring a positive customer experience. The position requires strong communication, problem-solving, and organizational skills in a regulated healthcare environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and support ticket systems.
• Provide timely and accurate information regarding products, services, orders, and company policies.
• Troubleshoot customer issues and coordinate resolution with appropriate internal teams.
• Process orders, returns, replacements, and service requests according to company procedures.
• Document customer interactions and maintain accurate records in CRM and related systems.
• Escalate complex concerns to technical support, quality, regulatory, or management teams as needed.
• Educate customers on product usage, service offerings, and company resources.
• Follow up on open cases to ensure timely resolution and customer satisfaction.
• Support complaint handling processes in compliance with company and regulatory requirements.
• Identify trends in customer feedback and recommend process improvements.
• Maintain a thorough understanding of company products, services, and healthcare industry standards.

Qualifications

Required

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office and customer relationship management (CRM) systems.
• Ability to multitask and prioritize work in a fast-paced environment.

Preferred

• Experience in the medical device, healthcare, pharmaceutical, or biotechnology industry.
• Knowledge of healthcare regulations, including HIPAA.
• Experience supporting customers in a regulated environment
• Monday to Friday 8 am to 5 pm onsite
• Background check required