Registration Specialist

adventhealth

Bolingbrook (IL)

On-site

USD 24,783 - 39,647

Full time

14 days+

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Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

Gen parity of parental leave

Job summary

UChicago Medicine AdventHealth is seeking an experienced Patient Access professional to support Medicare compliance reviews and financial interactions with patients. You will coordinate with utilization management for pre-authorization issues and ensure patients have necessary information.

The role requires strong communication skills, knowledge of HIPAA, and familiarity with EMR systems. You will work on-site in Bolingbrook, IL, delivering accurate registrations and effective payer

Qualifications

Experience in patient financial services or revenue cycle operations.
Familiar with Medicare/insurance processes and pre-authorizations.
Knowledge of HIPAA rules and privacy practices.

Responsibilities

Performs Medicare compliance reviews and issues NSNs as needed.
Creates estimates for patient financial responsibility and collects/payments.
Coordinates with utilization management for pre-authorizations and assists patients with information.
Registers patients for all services, ensuring accuracy and minimizing duplication of records.
Provides coverage of PBX and performs cashiering duties as needed.
Delivers excellent customer service and documents conversations with patients and payers.

Skills

Mature judgement

MS Office

Office equipment

Multitasking

Professional communication

HIPAA/compliance

Bilingual EN-SPA

Customer service

EMR system

Medical terminology

Education

Associate

High School Grad or Equiv

Job description

Our promise to you

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule

Full time

Shift

Day-Weekend (United States of America)

Address

500 REMINGTON BLVD

City

BOLINGBROOK

State

Illinois

Postal Code

60440

Job Description

Monday-Friday from 530am-2pm, rotating weekends and holidays

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Knowledge, Skills, and Abilities

Mature judgement in dealing with patients, physicians, and insurance representatives
Working knowledge of Microsoft programs and familiarity with database programs
Ability to operate general office machines such as computer, fax machine, printer, and scanner
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
Ability to communicate professionally and effectively, both verbally and written
Ability to adapt in ever-changing healthcare environment
Ability to follow complex instructions and procedures, with a close attention to detail
Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
Knowledge of computer programs and electronic health record programs
Basic knowledge of medical terminology
Exposure to insurance benefits; ability to decipher insurance benefit information
Bilingual – English/Spanish
Experience in Customer Service related field
Exceptional customer service skills
Advanced understanding of insurance knowledge and benefits
Advanced understanding of hospital electronic medical report (EMR) system
Intermediate medical terminology