Customer Service Representative

Serenity Healthcare

Lehi (UT)

On-site

USD 22,730 - 26,863

Full time

14 days+

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Benefits offered by this job

Starting pay of $16.50/hr with growth potential

90% covered medical, dental, and vision

401(k) plan

10 PTO days + 10 paid holidays

Job summary

A healthcare company in Lehi, Utah is seeking a Customer Service Representative to support patients through their mental health journey. Ideal candidates have strong communication skills and are calm under pressure. The position offers a starting pay of $16.50/hr with benefits including medical coverage and 10 PTO days. Join a mission-driven team making a real impact in healthcare.

Qualifications

One year of outstanding customer service experience in a fast-paced environment.
Ability to communicate clearly and effectively both verbally and in writing.
Experience in problem-solving and helping others.

Responsibilities

Support potential patients through their concerns.
Book and adjust appointments with confidence.
Bridge communication between patients and providers.

Skills

Excellent communication skills

Calm under pressure

Tech-comfortable

Bilingual in Spanish

Education

High school diploma or GED

Tools

MS Office knowledge

Job description

Join Serenity Healthcare as a Customer Service Representative. Looking for a job that actually makes a difference? At Serenity Healthcare, we're on a mission to change lives through cutting-edge mental health care — and you can be part of that impact, even without a clinical background. We believe in compassion over credentials. If you're a great communicator, a calm problem-solver, and someone who truly cares about others, we'll give you all the training you need to succeed.

What You'll Do

Talk with potential patients and support them through their concerns
Follow up with care and confidence to help them book their first appointment
Schedule, adjust, and cancel appointments as needed
Be the bridge between patients and providers
Explain our services and answer questions clearly and kindly
Problem-solve concerns and help patients feel supported
Ensure accurate patient info, insurance verification, and documentation

What We're Looking For

High school diploma or GED
One year of great customer service experience in a fast-paced environment (retail, food service, etc.)
Excellent communication skills — both verbal and written
Calm under pressure and a natural helper
Tech-comfortable (MS Office knowledge is a plus!)
Bilingual in Spanish? That's a big bonus (+$1.00/hr with assessment)

What You'll Love

Starting pay of $16.50/hr with growth potential up to $19.50/hr in just 6 months
90% covered medical, dental, and vision — yes, really
401(k) to support your future
10 PTO days + 10 paid holidays (15 PTO days after your first year!)
Flexible shift hours that work with your life

Who We Are

Serenity Healthcare helps people feel better — especially those who haven't found relief through traditional methods. Using innovative technology and a people-first approach, we bring new hope to those struggling with anxiety, depression, PTSD, and more.

We're not just changing healthcare. We're changing lives — and it all starts with a single conversation. That's where you come in.

Ready to be the person who helps someone take their first step toward healing?

Apply now and start your journey with Serenity.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Seniority level