Sales

RC Enterprises; Muncie (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

RC Enterprises in Muncie, Indiana, is seeking a dynamic Customer Service Representative to be the first point of contact for valued clients, delivering professional support and fostering positive relationships.

This full-time role involves handling inquiries, guiding customers through processes, supporting sales questions, keeping accurate records, gathering feedback, promoting new services, and collaborating with the team to improve processes.

Qualifications

• Prior experience in customer service preferred.
• Excellent communication and active listening abilities.
• Ability to manage multiple tasks efficiently under pressure.
• Sales or client services exposure is beneficial; analytical mindset helps.

Responsibilities

• Respond promptly and courteously to customer inquiries in person or over the phone/online.
• Provide comprehensive customer support by addressing questions and guiding clients through processes.
• Assist customers with sales-related questions, product information, and service options.
• Maintain accurate records of customer interactions and transactions.
• Gather feedback and promote new services or products to enhance satisfaction.
• Collaborate with team members to identify opportunities for process improvements.

Skills

Strong communication

Active listening

multitasking

Sales awareness

Job description

Job SummaryWe are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this pivotal role, you will be the first point of contact for our valued clients, delivering exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and promote customer satisfaction. This full-time position offers an exciting opportunity to develop your communication skills while contributing to a vibrant team dedicated to excellence in client service.

Responsibilities

• Respond promptly and courteously to customer inquiries in person, demonstrating excellent communication skills.
• Provide comprehensive customer support by addressing questions, resolving issues, and guiding clients through processes with clarity and patience.
• Assist customers with sales-related questions, product information, and service options to enhance their experience and promote client retention.
• Maintain accurate records of customer interactionsGather feedback, or promote new services or products.
• Manage cash handling responsibilities when necessary, ensuring accuracy during transactions.
• Collaborate with team members to analyze customer feedback and identify opportunities for process improvements.

Qualifications

• Prior experience in customer service is preferred, but not necessary.
• Strong communication skills with the ability to listen actively and articulate solutions clearly.
• Demonstrated ability to handle multiple tasks efficiently while maintaining a positive attitude under pressure.
• Experience in sales or client services is beneficial; familiarity with analysis skills helps in understanding customer needs better.