IT Support Technician

ResolveOps; Chicago (IL); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO

Sick leave

Federal holidays

Medical, dental and vision

401(k) with ResolveOps match

Budget for courses and certification

Laptop and home office setup

Job summary

ResolveOps is seeking an IT Support Technician to keep consultants connected and productive. You’ll answer tickets from consultants by chat, phone and remote session; prepare, ship and recover laptops; manage Microsoft 365 accounts; and coordinate access to client systems and VPNs.

This full-time, remote role supports clients across the United States, with benefits including PTO and sick leave, holidays, medical/dental/vision from month one, a 401(k) match, a budget for courses and

Qualifications

• Some experience in IT support, help desk or desktop support (internships count).
• Windows and macOS troubleshooting.
• Basic Microsoft 365 or Google Workspace administration.
• CompTIA A+ or Microsoft certification; Intune, Jamf or another device management tool (nice to have).

Responsibilities

• Answer tickets from consultants by chat, phone and remote session
• Prepare, ship and recover laptops, encrypted and backed up
• Manage Microsoft 365 accounts, licenses and multi-factor sign-in
• Request and track access to client systems and VPNs for each assignment
• Keep the hardware and software inventory current

Skills

IT support

Windows troubleshooting

macOS troubleshooting

Microsoft 365 admin

Google Workspace admin

Job description

When we change a client's approval routes or connect two of their applications, our consultants need test accounts, VPN access and laptops that just work.

The IT Support Technician keeps our internal IT running and gets consultants set up in each client's environment. Full-time and remote from anywhere in the United States.

Five things you'll do

• Answer tickets from consultants by chat, phone and remote session
• Prepare, ship and recover laptops, encrypted and backed up
• Manage Microsoft 365 accounts, licenses and multi-factor sign-in
• Request and track access to client systems and VPNs for each assignment
• Keep the hardware and software inventory current

Three things we need

• Some experience in IT support, help desk or desktop support (internships count)
• Windows and macOS troubleshooting
• Basic Microsoft 365 or Google Workspace administration

Also helps: CompTIA A+ or a Microsoft certification; Intune, Jamf or another device management tool.

The terms

• Full-time and remote, anywhere in the U.S.
• PTO, sick leave and every federal holiday
• Medical, dental and vision from your first month
• A 401(k) with a ResolveOps match
• A yearly budget for courses and certification exams
• Laptop and home office setup, paid by us

ResolveOps is an operations and technology consultancy in Chicago. We fix the request forms, approval routes, application connections and reports a business runs on; every assignment is agreed in writing first and ends with operating instructions the client's team can follow.

ResolveOps is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.