Digital Dentistry Support Specialist

envista; Brea (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Envista's Nobel Biocare division seeks a Technical Support Representative to provide technical resources for customers, labs, clinicians, and internal teams across implant, restorative, and digital workflow solutions.

You will troubleshoot software and product issues, educate users, document investigations, and collaborate with Customer Care, Sales, Clinical Affairs, Manufacturing, and Product Management to drive satisfaction.

Qualifications

• Minimum 3–5 years in technical support or dental/digital dentistry fields.
• Experience supporting software, digital workflows, or customer-facing technical solutions.
• Experience in dental/medical device or laboratory industry preferred.

Responsibilities

• Provide technical support for Nobel Biocare products, digital workflows, software applications, and restorative solutions.
• Troubleshoot inquiries related to products, software, equipment, and workflows.
• Guide customers through issue resolution by identifying root causes and recommending solutions.
• Document customer interactions, investigations, and resolutions in designated systems.
• Escalate complex issues and collaborate with internal teams to resolve them promptly.
• Support customers with software navigation and CAD/CAM workflows.
• Assist with product updates and technical communications.
• Develop and maintain technical documentation and knowledge resources.

Skills

Analytical thinking

Problem-solving abilities

Excellent verbal and written comms

Customer service orientation

Education

Associate's or Bachelor's degree or Dental Tech cert

Tools

DTX Studio

NobelProcera

Exocad

3Shape

Job description

Envista's Nobel Biocare division seeks a Technical Support Representative to provide technical resources for customers, labs, clinicians, and internal teams across implant, restorative, and digital workflow solutions.

You will troubleshoot software and product issues, educate users, document investigations, and collaborate with Customer Care, Sales, Clinical Affairs, Manufacturing, and Product Management to drive satisfaction.