Customer Support Pro (Baltimore) — Order Tracking & Care

Rust-Oleum; Baltimore (MD); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Provided Life Insurance

Paid Time Off (PTO)

401(k) plans

Employer-funded pension plan

Tuition Reimbursement

Job summary

Rust-Oleum in Baltimore, MD is looking for a Customer Service Representative to provide exceptional support to our sales reps and B2B customers. This role involves addressing inquiries, resolving order issues, and ensuring customer satisfaction.

Ideal candidates should possess effective communication skills, problem-solving abilities, and a high school diploma. Benefits include medical insurance, paid time off, and a 401(k) plan.

Qualifications

• Must be able to work 9:30 am – 6:00 pm.
• Grace under pressure – remain positive and focused on the task at hand.
• Familiarity with customer order and product information systems.

Responsibilities

• Engage with sales reps and B2B customers, addressing inquiries and concerns.
• Assist customers with order status, tracking shipments, and processing returns.
• Troubleshoot and resolve order issues collaboratively.

Skills

Effective communication skills

Effective problem-solving skills

Ability to multi-task

SAP experience

Education

High School (or equivalent)

Tools

PC system for order placement

Job description

Rust-Oleum in Baltimore, MD is looking for a Customer Service Representative to provide exceptional support to our sales reps and B2B customers. This role involves addressing inquiries, resolving order issues, and ensuring customer satisfaction.

Ideal candidates should possess effective communication skills, problem-solving abilities, and a high school diploma. Benefits include medical insurance, paid time off, and a 401(k) plan.