B2B Customer Service Pro - Orders & Tracking

Rust-Oleum; Vernon Hills (IL); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid holidays and vacation

Subsidized meals at corporate campus

Job summary

Rust-Oleum in Vernon Hills is looking for a Customer Service Representative dedicated to providing exceptional service. In this role, you will engage with sales reps and B2B customers to ensure their orders are on track and resolve any issues promptly. The ideal candidate has over 3 years of experience in a call center environment and strong Excel skills.

This position offers a target salary range of $23.00 - $25.00, bonus eligible, along with a comprehensive benefits package after 30 days of employment including medical, dental, and 401(k) plans.

Qualifications

• 3+ years in call center customer service, sales support or B2B.
• Strong Excel skills; experience with SAP is a plus.
• Ability to multi-task, prioritize work, and maintain composure under pressure.

Responsibilities

• Engage with sales reps and B2B customers, addressing inquiries.
• Provide detailed information about products, services, and pricing.
• Assist customers with order status and process returns or exchanges.

Skills

Call center customer service

B2B Account Management

Communication skills

Problem-solving skills

Excel skills

Education

High School diploma or equivalent; Some College preferred

Tools

SAP

PC systems for order placement

Job description

Rust-Oleum in Vernon Hills is looking for a Customer Service Representative dedicated to providing exceptional service. In this role, you will engage with sales reps and B2B customers to ensure their orders are on track and resolve any issues promptly. The ideal candidate has over 3 years of experience in a call center environment and strong Excel skills.

This position offers a target salary range of $23.00 - $25.00, bonus eligible, along with a comprehensive benefits package after 30 days of employment including medical, dental, and 401(k) plans.