Customer Service Representative

Rust-Oleum Corporation; Vernon Hills (IL); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical, dental, and life insurance

401(k) plan with company contribution

Two weeks of vacation

Flexible spending accounts

Job summary

Rust-Oleum Corporation in Vernon Hills, IL, is seeking a Customer Service Representative. This role is crucial for supporting our sales reps and B2B customers, ensuring their inquiries and orders are managed effectively and professionally.

The ideal candidate must have over 3 years of customer service experience and be skilled in Excel. Benefits include comprehensive health coverage, 401(k) contributions, and generous vacation days. Join us to contribute to an outstanding customer experience!

Qualifications

• 3+ years call center customer service, sales support or B2B Account Management experience.
• Strong Excel skills; SAP experience preferred.
• Effective communications skills – verbal and written.

Responsibilities

• Engage with sales reps and B2B customers, addressing inquiries.
• Provide accurate and detailed product information.
• Assist customers with order status and tracking shipments.
• Resolve order issues, collaborating with internal teams.
• Document customer interactions in the system.
• Identify opportunities to enhance customer experience.
• Educate customers on product features.

Skills

Call center customer service experience

Sales support experience

B2B Account Management experience

Excel skills

SAP experience

Effective communication skills

Problem-solving skills

Ability to multi-task

Education

High School diploma or equivalent

Some College preferred

Job description

Job Title

Customer Service Rep

Location

Vernon Hills, IL

Department

Sales Support/Customer Service

Reports To

Sr. Manager, Customer Service/Order Entry

Company Overview

Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.

Job Purpose

The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.

Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.

Responsibilities

• Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Provide accurate and detailed information about our products, services, pricing, and promotions.
• Assist customers in order status, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
• Educate customers on product features and usage to maximize their satisfaction and engagement.

Requirements

• 3+ years call center customer service, sales support or B2B Account Management experience
• High School (or equivalent) Some College preferred
• Strong Excel skills; SAP experience preferred
• Effective communications skills – verbal and written
• Grace under pressure – remain positive and focused to the task at hand
• Ability to handle interactions in a diplomatic manner
• Effective problem-solving skills – quick on your feet and can think outside of the box
• Ability to multi-task and prioritize work all with a sense of urgency
• Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

Target Salary Range

$23.00 - $25.00, bonus eligible

Benefits

After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We offer a 401(k) plan after three months of employment with company contribution. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea.

Equal Opportunity

Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.