B2B Customer Care Pro – Orders & Returns

Rust-Oleum; Fenton (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Pension

Paid parental leave

Competitive health insurance

Employee stock purchase plan

Tuition reimbursement

Free wellness programs

Job summary

Rust-Oleum is seeking a Customer Service Representative at its Fenton, MO location. In this role, you will engage with B2B customers, addressing inquiries and ensuring orders are on track.

The ideal candidate will have effective communication skills and be capable of troubleshooting customer issues. Benefits include a 401(k) with company match, competitive health insurance, and wellness programs.

Join a collaborative environment at Rust-Oleum where professional growth is supported!

Qualifications

• Must be able to work 8:30 am - 5:00 pm.
• Effective communication skills - verbal and written.
• Quick problem-solving skills and ability to multi-task.

Responsibilities

• Engage with sales reps and B2B customers, addressing inquiries.
• Assist customers with order status, tracking shipments, and returns.
• Document all customer interactions accurately.

Skills

Effective communication skills (verbal and written)

Effective problem-solving skills

SAP experience

Ability to multi-task

Grace under pressure

Education

High School diploma or equivalent

Tools

PC systems for order placement

Job description

Rust-Oleum is seeking a Customer Service Representative at its Fenton, MO location. In this role, you will engage with B2B customers, addressing inquiries and ensuring orders are on track.

The ideal candidate will have effective communication skills and be capable of troubleshooting customer issues. Benefits include a 401(k) with company match, competitive health insurance, and wellness programs.

Join a collaborative environment at Rust-Oleum where professional growth is supported!