Customer Support & Partner Sales Liaison

PayBright; Raleigh (NC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Eye Care

PTO

401K w/a Match

Sick Time

Paid Holiday

Job summary

PayBright, based in Raleigh, is seeking a dedicated Customer Service Representative to provide exceptional support to agents and partners. You will handle inquiries related to billing, account management, and technical troubleshooting, ensuring a smooth customer experience at every step.

The ideal candidate has 2+ years of customer service experience in a high-volume environment, strong communication skills, and the ability to manage multiple tasks with accuracy and empathy.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Strong multitasking and prioritization skills.
• Excellent verbal and written communication.
• Technical troubleshooting and CRM familiarity.

Responsibilities

• Deliver exceptional service to merchants via calls, emails, and chat.
• Respond to inquiries with accuracy and efficiency.
• Follow up to ensure client satisfaction.
• Manage and prioritize a customer support ticket queue.
• Document interactions in CRM and ticketing systems.
• Collaborate with internal teams to resolve issues promptly.
• Maintain organized files and handle time-sensitive projects.

Skills

Customer service

Multitasking

Communication

Organization

Problem solving

Teamwork

Tools

Microsoft Office

Power BI

Outlook

PowerPoint

OneNote

Job description

PayBright, based in Raleigh, is seeking a dedicated Customer Service Representative to provide exceptional support to agents and partners. You will handle inquiries related to billing, account management, and technical troubleshooting, ensuring a smooth customer experience at every step.

The ideal candidate has 2+ years of customer service experience in a high-volume environment, strong communication skills, and the ability to manage multiple tasks with accuracy and empathy.