Customer Support Representative

PayBright; Raleigh (NC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Eye Care

PTO

401K w/a Match

Sick Time

Paid Holiday

Job summary

PayBright, based in Raleigh, is seeking a dedicated Customer Service Representative to provide exceptional support to agents and partners. You will handle inquiries related to billing, account management, and technical troubleshooting, ensuring a smooth customer experience at every step.

The ideal candidate has 2+ years of customer service experience in a high-volume environment, strong communication skills, and the ability to manage multiple tasks with accuracy and empathy.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Strong multitasking and prioritization skills.
• Excellent verbal and written communication.
• Technical troubleshooting and CRM familiarity.

Responsibilities

• Deliver exceptional service to merchants via calls, emails, and chat.
• Respond to inquiries with accuracy and efficiency.
• Follow up to ensure client satisfaction.
• Manage and prioritize a customer support ticket queue.
• Document interactions in CRM and ticketing systems.
• Collaborate with internal teams to resolve issues promptly.
• Maintain organized files and handle time-sensitive projects.

Skills

Customer service

Multitasking

Communication

Organization

Problem solving

Teamwork

Tools

Microsoft Office

Power BI

Outlook

PowerPoint

OneNote

Job description

Raleigh, United States | Posted on 09/01/2026

PayBright is a leading provider of end-to-end payment solutions. The company's mission is to enable businesses and consumers to connect and transact seamlessly through best-of-breed solutions in payment processing, digital wallet, card issuing, and online cash applications. PayBright was founded by a college student who identified the struggles that most businesses face when it comes to accepting credit cards. After a few short years, PayBright has become the chosen processor of thousands of businesses spanning the entire country. The company's expansion has been "amazing and we are looking for exceptional people to join the PayBright Team."

We're seeking a dedicated Customer Service Representative with at least 2 years of experience in a fast-paced, high-volume environment. The ideal candidate excels at multitasking and is committed to taking full ownership of customer issues from start to resolution.

In this role, you'll provide outstanding service and sales support to our agents and partners, responding to inquiries with speed, professionalism, and attention to detail. You'll assist merchants with questions related to billing, account management, and technical troubleshooting-ensuring a smooth and supportive customer experience at every step.

You'll work closely with agents, merchants, internal teams, and external partners to address complex issues, particularly those involving merchant accounts and card security. This role requires excellent communication skills, both verbal and written, and the ability to build strong working relationships. You will serve as the main point of contact for all communication related to our Partner Sales Channels, delivering support with clarity, confidence, and care.

Qualifications:

• 2+ years of customer service experience, preferably in a high-volume setting
• Proven ability to manage multiple tasks and prioritize effectively
• Strong technical and troubleshooting skills
• Ability to build rapport and resolve issues efficiently
• Responsibilities & Duties:

• Deliver exceptional service to merchants through inbound phone calls, emails, and chat.
• Respond to customer inquiries with professionalism, accuracy, and efficiency.
• Conduct proactive follow-ups to ensure client satisfaction and resolve any outstanding concerns.
• Manage and monitor a customer support ticket queue, logging and prioritizing requests for timely resolution.
• Accurately document all interactions and actions using CRM and call ticketing systems.
• Address merchant questions related to billing and account management.
• Troubleshoot and resolve basic technical issues for customers.
• Collaborate with internal departments, managers, and Business Consultants to resolve customer issues promptly.
• Maintain and prioritize a detailed task list, including time-blocking for critical and time-sensitive projects.
• Keep all digital and physical files organized for easy access and efficient workflow.
• Manage competing priorities effectively, working proactively and following through to meet tight deadlines.

Requirements

• Team-Oriented: Thrives in a collaborative, fast-paced environment with a positive and motivated attitude.
• Customer-Focused: Dedicated to providing high-quality, responsive support with exceptional follow-through.
• Strong Communicator: Outstanding verbal and written communication skills, with the ability to clearly convey information and build relationships.
• Highly Organized: Detail-oriented and methodical, with a knack for managing multiple tasks simultaneously.
• Proactive & Resourceful: Self-starter who takes initiative, solves problems creatively, and sees the bigger picture.
• Technically Proficient: Comfortable using mobile apps and tools such as Microsoft Office, PowerPoint, OneNote, and Power BI.
• Decisive & Efficient: Demonstrates strong judgment, urgency, and the ability to make quick, informed decisions.
• Emotionally Intelligent: Handles confidential information with discretion, exercises diplomacy, and maintains integrity in all interactions.
• Reliable & Professional: Punctual, dependable, and consistently represents the values, priorities, and goals of company leadership.
• Personable & Positive: Brings a "servant's heart," a great sense of humor, and a team-first mindset to every interaction.
• Able to work with minimal supervision to complete assigned tasks within the workday.
• Ability to stay positive, approachable, and always focused on customer service.
• Ability to receive instruction
• Ability to maintain confidentiality in all aspects
• Requires knowledge of arithmetic, algebra, and mathematical applications
• Knowledge of administrative and clerical procedures and systems, such as word processing, calendar management software (i.e., Outlook), and the ability to learn new software systems that organize information.

Health Insurance

Eye Care

PTO

401K w/a Match

Sick Time

Paid Holiday

PayBright is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.