Application Support Specialist

PayBright; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid time off

Paid holidays

401(k) retirement plan

Job summary

PayBright is seeking an Application Support Specialist to help move merchant applications through onboarding efficiently. You will review documents, resolve issues, and ensure accurate setup while maintaining momentum in a high-volume environment.

Ideal candidates are detail-oriented, highly organized, and able to work under pressure, with strong communication and teamwork skills to support sales and internal teams.

Qualifications

• 2+ years in customer service, admin support, or similar operational role.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to manage deadlines in a fast-paced, high-volume environment.
• Minimum typing speed of 60 WPM.
• Preferred: experience in merchant services/payments industry.

Responsibilities

• Answer questions from sales agents and internal teams via phone, email, and CRM.
• Review merchant applications, identification documents, and paperwork for completeness.
• Update merchant applications as new information arrives.
• Contact agents or internal teams to collect missing documents.
• Resolve routine issues related to application status and account setup.
• Document conversations, updates, and next steps in systems.
• Work through a queue of tickets and emails while meeting turnaround times.
• Prioritize urgent requests and time-sensitive applications.
• Maintain digital files per policy and confidentiality.

Skills

Customer service

Administrative support

Attention to detail

Communication

Deadline management

Typing speed 60 WPM

Job description

Raleigh, United States | Posted on 08/31/2026

PayBrightis a rapidly growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where execution and details matter.

We are seeking a highly driven Application Support Specialist to join our growing Applications team. This role is responsible for keeping merchant applications moving quickly and accurately through the onboarding pipeline. You will review documentation, resolve application issues, and ensure accounts are set up correctly while maintaining momentum across a high volume of submissions.

This position requires speed, precision, and accountability. You must be able to process applications efficiently, respond to sales agents and internal inquiries promptly, and prevent bottlenecks that slow down onboarding. The ideal candidate is detail-oriented, highly organized, and comfortable working under pressure, with the ability to maintain accuracy while managing a fluctuating and fast-moving workload.

Key Responsibilities:

• Answer questions from sales agents and internal teams by phone, email, and CRM systems
  
• Review merchant applications, identification documents, and other paperwork for completeness and accuracy
  
• Add, remove, or correct details within merchant applications as new information is received
  
• Contact sales agents or internal teams to collect missing documents or clarify incomplete information
  
• Resolve routine issues related to application status, missing paperwork, account setup, and merchant information
  
• Document conversations, updates, next steps, and account notes in internal systems
  
• Work through a queue of tickets, emails, and assigned tasks while meeting turnaround expectations
  
• Prioritize urgent requests, time-sensitive applications, and follow-up items appropriately
  
• Maintain digital files in accordance with company policies and confidentiality requirements
  
• Use company systems, templates, and scripts to provide accurate and consistent information concerning applications
  

Requirements

• 2+ years of experience in customer service, administrative support, or a similar operational role
  
• Excellent attention to detail
  
• Strong verbal and written communication skills
  
• Strong customer service and interpersonal skills
  
• Ability to manage and meet deadlines in a fast-paced environment with a high volume of tasks
  
• Minimum typing speed of 60 WPM
  
• Preferred: Experience working in merchant services or the payments industry
  
• Medical insurance
  
• Vision insurance
  
• Paid time off
  
• Paid holidays
  
• 401(k) retirement plan with company match
  

PayBright is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.