Customer Support & Ownership Specialist

Culinary Depot; Woodcliff Lake (NJ); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Hands-on training

Growth opportunities

Collaborative culture

Job summary

Culinary Depot in Woodcliff Lake, NJ, is hiring a Customer Support / Service Coordinator to be the frontline of our service operation. You will listen, own issues, communicate clearly, and drive resolutions, avoiding ticket-framing.

Experience in customer service or technical support is preferred, but attitude and ownership matter more. We offer competitive pay, medical/dental/vision, 401(k), PTO, paid holidays, and hands-on training in a fast-paced, collaborative environment.

Qualifications

• Experience in customer service or technical support is preferred but attitude and ownership matter more than background.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.
• Provide updates on order status and follow up with customers on outstanding orders.
• Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.
• Update customer records and track orders tofacilitateaccurateandtimelyissue resolution.
• Identifyrecurring customer issues, suggest process improvements, and report findings to management.
• Work with other CSRs and teams to ensure seamless customer service and support.

Skills

Empathy

Communication

Ownership

Problem solving

Multitasking

Teamwork

Customer service

Job description

Culinary Depot in Woodcliff Lake, NJ, is hiring a Customer Support / Service Coordinator to be the frontline of our service operation. You will listen, own issues, communicate clearly, and drive resolutions, avoiding ticket-framing.

Experience in customer service or technical support is preferred, but attitude and ownership matter more. We offer competitive pay, medical/dental/vision, 401(k), PTO, paid holidays, and hands-on training in a fast-paced, collaborative environment.